Etsy/Paypal Bug

Have a rash of non-paying buyers? Finding that Paypal isn't working for your buyers? Have the no money for your items and stuck waiting blues?

Yeah, it's an Etsy bug with their connection to Paypal that appears to have been occurring for more than a week.

The way around it so far is to send the buyers invoices through Paypal (it's not a Paypal issue evidently), but be sure to explain the issue because they may think they already paid due to the lack of an error message appearing.

Admin know it's going on, but they haven't done anything about it or said anything other than to ask for more specifics. Because, as we all know, it doesn't matter how many individual and specific stories are given in a thread, admin wants to make their own damn thread! And then ignore you.

Best Thread Title: “Is this a Bug or a New Change?”

Hats off to all the sellers who diligently report daily BUGS in the ever-changing, weirdly morphing, almost unshoppable site - Etsy!

Etsy is so unstable, sellers don’t know whether it’s a bug or a new Etsy feature dropped on sellers like an iron anvil right smack in the middle of the holiday selling weeks!

Etsy pays little attention, but when they do, like lisajune finally did to the pesky shopping cart time-outs, they tell sellers AND customers to send MORE DETAILS in emails that, admittedly, MIGHT NOT even make it through the silly, old support@ system!!!

Etsy, the site that makes it impossible for most sellers to sell!

The engineers are sleeping...still

We've been watching a thread regarding some problems with searching multi-word tags. We figured that bugs happen, we'll give Etsy a chance. That is, we figured that until someone pointed out that this 'bug' was reported a month ago.

Searching for a multiword tag in your item tags, may not find it (example, "sterling silver earrings" or "sterling silver"). The workaround is searching for "word1_word2". But buyers don't search this way! And if you have "word1 word2 word3", searching for "word1_word2" doesn't find it: "sterling silver earrings" won't be found searching for "sterling silver" or "sterling_silver"

We know Etsy is busy fixing the SEO, but we've always been told that different people work on different things - so why can't they fix this troublesome search bug at the same time?

RobWhite chimed in on page 1 of the new thread that the engineers have been notified - there's been no additional word and it's now 2 days later.

Is everyone at Etsy sleeping? Someone better wake up, because their car is on the edge of the cliff - and Toonces is driving.

Etsy succeeds at FAIL!

Did you know that when the newly released fancy automated order cancellation system refunds you the order commission fees that it's fucking you over on your listing fee for each item that you should be getting back as well?

Yep, it's an admitted bug, but you only find that out if you ask about it. If you notice, that is. The seller that reported this to us didn't at first, we're betting many others haven't either.

Can these idiots do anything right? Or is this what they were intending to do... to steal your money 20 cents at a time.

Stuck categories, hidden listings, and outages...oh my!

As we wrote earlier today, Etsy has been having some problems with the renewals and relistings not showing up in categories. But the problem goes deeper. There have been more consistent issues with the category batch update that began last year.

What does this mean? Your listings are not getting the exposure they're supposed to. Items are not showing up on page 1 when they are new. If they are consistently 3-4 pages behind, then 1/4 to 1/3 of items never get first page exposure on categories.

Search has been having issues, too.

And then the site crashed...again.

Etsy is just a wee bit buggy lately. Maybe it's the rash of listings from new sellers that sign up every day hoping to sell just by putting up a picture and a price tag. Maybe it's the constant renewals fueled by a change of the text from "expiration dates" to "renew items", which encourages a practice we all know and love. Or maybe, just maybe, an ecommerce site cannot be run on cupcakes and glittery unicorn farts. These problems and crashes are most likely indicative of the fragile nature of Etsy's infrastructure.

We implore you to have your listing information backed up and remember the old addage "don't keep all your eggs in one basket." Promote yourself, not Etsy. Sometimes the site just isn't there.

One final bitch - there were no notifications about these problems outside the forums. All member email update about any of these issues? nope. Any information in the Storque about the category problems? nope.

Same Etsy shit, New Etsy administration
Update: This thread seems to be the one to keep on topic, and keep asking Etsy to do their job and keep us updated.

Don't List!!

Once again, items are not showing up after listing, specifically relisting and renewing.

You won't get your money's worth so don't list right now.

MaryMary posted this thread where hopefully they will post when things are working again. Also, it would be nice if Etsy would email their members about this technical issue that effects exposure. Just randomly venturing into the forums and seeing the bug isn't enough for sellers to know about this issue.

Once again, Etsy, it's about c-o-m-m-u-n-i-c-a-t-i-o-n...all together now...COMMUNICATION!

No new listings - a heads up

Just wanted to give you all a heads up that Etsy appears to be having issues with search and categories...well more than usual anyway. Admin HeyMichelle actually did post about several bugs reports they are responding to. How long they've been going on and how long it will take to fix is a whole other question. Though they think they have an idea.

The clock's ticking, Etsy. We've got our eyes on you!

In the meantime, it's a craps game as to whether you should list new items, renew, relist, or edit. With some disappearing or coming up as empty and unclickable, my suggestion is to not do anything on Etsy at the moment.

I'm taking bets on how long before it's fixed. Since this is their bread n' butter I'd say they're pulling the night shift - they'll clear their cache, reboot their servers, and jiggle the wires on the wrong wall before saying it's fixed and telling us in the morning that we were just seeing things. 'Nope, the listings are fine, those grey empty boxes are supposed to be there. Now RENEW!!!'

Breaking News: View Tallies Spayed, um "Fixed"

Per the wonderful Revolving Dork, the Etsy engineers are "delighted" that the view tallies are fixed. He goes on to note that "We've tested this system thoroughly, but there is always a chance that an issue may arise once we have it running on the live site. If there is an issue, we'll be sure to alert you through the Storque and the Etsy News Alerts email list."

Uh huh, sure. Just like this past time right?

Response in the Forums has been tremendous. RD has spent more than an hour imitating Whack-a-mole with all of the redundant threads popping up stating the obvious.

It's even spilled over to Etc where the most important discovery has been that you can actually type "FUCK" in a thread title and not be censored.