Thursday, August 28, 2008

Don't Let the Door Hit You In The Ass On Your Way Out!

Today it was announced in the Storque that founding Etsy members Haim Schoppik and Revolving Dork, a.k.a. Chris Maguire, are leaving Etsy.

"Leaving"? Leaving in the same way that Rob Kalin was moved demoted from CEO to Chief Cupcake Officer? Spin it, boys, spin it.

Goodbye, Chris. You'll have to find another company to vandalize the wikipedia for and other news editors to impersonate.

Goodbye, Haim. We're not really sure what you did, other than be on fire.



Three down, one to go. Worried yet, Jared?

Wednesday, June 18, 2008

Breaking News: View Tallies Spayed, um "Fixed"

Per the wonderful Revolving Dork, the Etsy engineers are "delighted" that the view tallies are fixed. He goes on to note that "We've tested this system thoroughly, but there is always a chance that an issue may arise once we have it running on the live site. If there is an issue, we'll be sure to alert you through the Storque and the Etsy News Alerts email list."

Uh huh, sure. Just like this past time right?

Response in the Forums has been tremendous. RD has spent more than an hour imitating Whack-a-mole with all of the redundant threads popping up stating the obvious.

It's even spilled over to Etc where the most important discovery has been that you can actually type "FUCK" in a thread title and not be censored.

Monday, June 16, 2008

From the Bitches Auxiliary

At 3:17 PM today (June 16) marymary started a new thread in the Ideas fora titled "Help Etsy Communicate better with its Community".

Immediately there was an onslought of posts expressing ideas to better the communication. Of course we've all been screaming for months that Etsy should stop locking threads and redirecting us to old threads in the Bugs fora.

At 3:46PM RevolvingDork closed sherrytruitt's post in Site Help titled "THE VIEWS PROBLEM cannot be fixed" and how exactly did he do this.. by redirecting us to a thread from APRIL about the views.


RevolvingDork says: "I thank you all for attempting to reduce confusion in
the forums, but I'm going to close this one up because it's a little
misleading.

The view issue can and will be fixed, but it may take a little while.
Please see this thread for all the current information on the
matter: http://www.etsy.com/forums_thread.php?thread_id=5588705


Oh Etsy tell us again how much you value our opinion and wish to communicate better.

Wednesday, June 11, 2008

La La La I can't hear you

I'm beginning to think that some admin are illiterate.

MR: Your inattention to this issue is as other people have said shameful and unprofessional. You have hundreds of dissatisfied, paying customers. What are you going to do to address this issue besides some arrogant reply directing me to the other topic that I've already obviously read?

RD: Please see here: http://www.etsy.com/forums_thread.php?thread_id=5588705

My guess is that either a) He was pissed that his Guitar Hero game was interrupted or b) He has no idea how to fix it and is on autopilot. If the engineers are too busy to respond to Bugs threads in a customer service-friendly way, they need to hire someone who does that for them. Oh and the engineers need to fix shit, too.

The fingers in the ears approach just doesn't cut it when someone pays you to do something.

Tuesday, June 10, 2008

1 Million Etsy Members!


Revolving Dork announced that Etsy had it's one millionth registration.

One million members and *SIXTY* employees - and still no seamless payment method.

How the hell does a internet business based on sales of goods NOT have a seamless payment option? I'm not talking that abhorrent notion of a in House Payment system they came up with on a ego-driven bender. I'm talking about Paypal.

Thousands of online stores with far less then *60* employees have managed to get it to work. Granted, Etsy has 100's of thousands of stores BUT you can redesign the PROCESS to be more obvious and idiot proof.

Instead Etsy seems to be content to rely on Etsy users making videos, Flickr photo sets and having written instructions saved to simply help their customers make a purchase.

(Raise your hand if you've had to call a customer to process their sale *for them* on paypal because it as too difficult for them. :::raises hand:::)

Hint to Etsy: If there are a half dozen third party sites offering options that your site does not, dissemenate news, one stop info, logging the stuff you would rather be erased as well as calling attention to your bullshit - you are doing it wrong.

If your site was designed right from the beginning there would be no need for tutorials, wikis, or other sites.

Sunday, June 1, 2008

Logs and BS - a coincidental mix?

Supposedly, Etsy has logs to know what we’ve deleted, but they can’t retain our views, shop policies, images, featured items, or bring back lost listings. Sellers who have gone to the forums for help or as a last resort have found that there’s usually no solution to their problems. Just see how helpful tech support was in these forum threads.


“That's what it looks like happened, according to the database logs.” -RD


Disappearing favorites – mostly due to sleep-Etsying

My photos have disappeared – must be a cache issue.

Disappearing photos - Redux

Featured item bug – Don’t worry about not being able to easily arrange them, it doesn’t stick anyway!

13 items disappeared – It takes a seller screaming in the forum to get any attention? Tell me it isn’t so?!

My featured item disappeared – disappearing items? Never! We pay for listings, why would Etsy not have them secure?

And the most recent in a long line of shop policy threads - a reminder to save them elsewhere and check them often...or just don't fill them out!

Nice job with technical priorities, Etsy! It's as good as your customer service! At least you get an A...err B...for consistency.

*Note: This was written under the assumption that there really are logs they can view to see what was deleted when and by whom rather than assuming that RD is full of it. I prefer to give them a little credit, but maybe I'm just gullible that way. Besides, it's more of a snafu if they have a database and nothing they can use it for but to gawk at our every move.

Wednesday, May 28, 2008

It's not me, it's you.

Have you ever wondered what goes through RevolvingDork's head when we complain about a technical error on Etsy? I figure it goes a little something like this:

  • Next time make sure to clear your cache.
  • If that doesn't work, reboot your computer.
  • If that doesn't work, make sure you have all updates for your computer.
  • If that doesn't work, download Mozilla Firefox, Opera, Unix, delete Vista and go back to XP.
  • If that doesn't work, shut down your computer, unplug everything, replug everything, turn your computer back on.
  • If that doesn't work, shut down your computer, leave your house, drive to your local computer retailer, spend at least $500 on a new computer, drive home, plug in, start up.
  • If that doesn't work, you might as well just hang yourself because it sure as hell isn't a problem on OUR end.

Monday, May 26, 2008

It's not me, it's you

We all know that when a seller has a technical problem with their Etsy store, it’s their fault. I mean, all they have to do is clear their cache, reboot their computer, download and install Firefox, and go to Brooklyn to smack a few IT people in order to fix it.

Over the years, there have been some amazingly unresponsive responses from Etsy engineers regarding seller problems. And though some of the time it really is a matter of the seller being unfamiliar with the site (like inactive and expired items), the fact remains that there was a time when shop policies disappeared, counters reset, the site came up blank when no others did, the servers dragged, the site crashed, the line from New York was cut for some places in the world, and new features were implemented with bugs. Yet, it was always the seller’s problem.

Here are some classic, yet recent, Revolving Dork responses you may loathe as much as I do.

  • ‘Be sure to click the “Save Changes” button at the bottom of the Shop Policies page after you’re done entering them — if you don’t, your policies will not be saved. Also, look for the message “Your shop policies have been successfully updated.” — if you see that, we’ve received your data and it shouldn’t be going anywhere.’ (Bullshit – he later conceded that there is an issue)
  • ‘We haven’t been able to reproduce any occurance of “dissapearing” policies, and we haven’t seen anything in the logs that points to this happening.’ (Yes, he actually put disappearing into quotations and uses this line often! And he can’t spell)
  • 'If you’re still having issues, it may be best to use an alternate free browser for file uploads on Etsy.' (Heaven forbid they make Etsy work for Macs)

And remember the expired listing bug, where renewing out of inactive would give less than 4 months?

'Closing this to prevent further misinformation — there is no known issue with expired listings. If you have a specific example of something that looks wrong, let us know and we’ll try to reproduce it.'

Some contradictory responses from other admin –

stellaloela: “The Engineers are aware of this concern; it’s on their list of thing to improve.” (Well obviously not)

SarahSays: “I wish I had an answer for you. All I can say is that there are some valid concerns in this thread. I spoke with some Etsy engineers on this issue.”

kfarrell: “This issue affected a handful of users, and to our knowledge it has been resolved.”

And the classics, and unnecessary when a dozen threads and hundreds of posts have already been directed towards the bug effort:

  • 'Internally, everything seems to be running smoothly, and none of our engineers have been able to reproduce the issues that some of reported….You can help us track this down by supplying us with some information.'
  • 'This is the way it’s intended to work, and will likely continue to work — but we’re working on revisions that should make things easier.'