Etsy's answer to your account being hacked? Investigate the breech, or close you down? What do you think?
We got this as a comment to the "Etsy is Powermad" post, and though it deserved some front page time on it's own - it's astounding Etsy admin can even order Starbucks on their own with such lapses in deduction skills:
Etsy certainly is Power Mad!
My password was cracked and I was being harassed through convos from MYSELF - and my wife was receiving them also!
After I realized that someone was on my account I changed my password immediately, but I was still receiving convos from the person on my account, apparently you have to sign out and try to sign back in for the password change to go into effect.
I started to get worried about someone being on my account, because I have all my personal information; Full name, Address, Phone number, Email address, and all my private convos and purchases!
I contacted etsy through Support@etsy.com
On the 3rd day Etsy finally responded to my cry for help, and they DEACTIVATED my account, and my Wife's account!
My wife nore I received a Email explaining why we were Deactivated. Why her's was deactivated is a mystery.
I wrote them demanding why I was deactivated and telling them I didn't want to be deactivated and want to be reactivated ASAP.
This was my response:
"Below is a message from Etsy's Support Team.
If you need help again, please let us know.
Etsy's Support Team is here to help.
Click here to access your issue on Etsy's Help site.
Etsy's Support Team (Erin) wrote on 05/17/2010 03:21 PM:
The account CETphotography has been closed.
The following links may be helpful;
Password: Keep your password secure. You are fully responsible for all activity, liability and damage resulting from your failure to maintain password confidentiality. You agree to immediately notify Etsy of any unauthorized use of your password or any breach of security. You also agree that Etsy cannot and will not be liable for any loss or damage arising from your failure to keep your password secure. You agree not to provide your username and password information in combination to any other party other than Etsy without Etsy's express written permission.
Provided that your e-mail account password is secure, your Etsy password can only be changed by you. Additionally, if you receive the lost password reset e-mail but did not request to have it sent to you let us know. You have the option of not confirming the change.
Etsy's Support Team
WTF kind of help is that! I can't even access the links to their help site! I would need an active account in order to click that!
It's 3 days later and I've sent 4 email asking them to reactivate my wife's account, she had nothing to do with this and her account was safe.
Etsy has to have the worst customer service I have ever dealt with. They need to have a technical support phone number[s], where people like myself can speak to a LIVE person immediately! Not being sent some generic regurgitated emails. We've paid for services that are not being rendered.