After the billing debacle this weekend, Maria has apologized in the Dorque.
She has asked billing to roll back policies until all sellers are emailed about the changes though sellers can still use Paypal and can still pay bills less than $1. She has also taken full responsibility for the poor communication and inappropriate overdue notices.
She even says...wait, are you sitting down? Because you're likely going to fall over in shock:
Over the weekend, Etsy messed up
No shit, but thanks for saying so. That in itself is a step forward - someone other than Matt having to apologize for the screw-ups. You know how you solve this problem don't you? Get rid of the morons still left in the Gold Street offices. Sure, mistakes happen - but at Etsy they're the norm, and there must be common denominators that can be corrected to change this.
We've heard "we'll do better" a number of times now - it's starting to get old. Actions speak for themselves. Speaking of which - did that apology get sent to everyone who were emailed an overdue notice? Oh, but then everyone would see it and know what happened, unlike hiding it in the Dorque.
There's an urge to give Maria a cookie, but the idea of communication is still lip service so we're just going to eat the cookies ourselves.