tag:blogger.com,1999:blog-286747608538901945.post5582602469353784107..comments2023-05-31T07:37:38.948-04:00Comments on Etsy Bitch: Maria says "Etsy messed up"The Cranky Onehttp://www.blogger.com/profile/08492132798002763761noreply@blogger.comBlogger34125tag:blogger.com,1999:blog-286747608538901945.post-53437116256181861782009-03-30T15:19:00.000-04:002009-03-30T15:19:00.000-04:00http://www.costumediscounters.com/images/presentat...http://www.costumediscounters.com/images/presentation/6478LS.jpg<BR/><BR/>We've alerted the Etsy engineers - they are working on it, right after nap time and cookie break!h. snidbiscuitsnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-60789399913201733082009-03-26T20:30:00.000-04:002009-03-26T20:30:00.000-04:00this is what happens when people hire their buddie...this is what happens when people hire their buddies. A cohesive aesthetic-- which is a ultra polite way of saying CONFORMITY.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-79592133835517004662009-03-26T20:27:00.000-04:002009-03-26T20:27:00.000-04:00It's not the absence of education, it's the idea o...It's not the absence of education, it's the idea of how they find their employees.<BR/>I tend to think that a lot of those people are buds of others. Kindof an incestuous way to get a job....and ensure that everyone has the same aesthetic.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-63110491438323840202009-03-22T23:28:00.000-04:002009-03-22T23:28:00.000-04:00I got the "strongly worded letter" notice that my ...I got the "strongly worded letter" notice that my shop was overdue, and was dumbfounded. I never received an email stating that they screwed up. I shouldn't have to seek out their mistakes in the forums. As easy as it was to send out millions of mistakes, they could not mass mail an "I'm sorry, we effed it all up again, we should really have some accountability for our jobs, but haha we don't. Because this place is overrun with hipster dufus'".Michellehttps://www.blogger.com/profile/07020127564304387119noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-20567588319539092862009-03-21T23:52:00.000-04:002009-03-21T23:52:00.000-04:00I got the email for my closed shop.A friend of min...I got the email for my closed shop.<BR/><BR/>A friend of mine with an up and running shop hadn't received any email about this at all.<BR/><BR/>Morons. Every. Single. One. Of. Them.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-69330162070176419282009-03-21T22:46:00.000-04:002009-03-21T22:46:00.000-04:00Hmmm. I have 2 shops, and no email for either of m...Hmmm. I have 2 shops, and no email for either of mine yet.<BR/><BR/>And I can't imagine what kind of excuses I could accept for the poor performance of so many employees.<BR/><BR/>My DH runs a $100 million company with 35 different websites and magazines, and they do a phenomenal job with 62 employees. What are Etsy's 60-ish employees doing?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-25617892884495860002009-03-19T21:26:00.000-04:002009-03-19T21:26:00.000-04:00Speaking of Etsy emails...is there anyone there wi...Speaking of Etsy emails...is there anyone there with any graphic design/typesetting/page layout experience? <BR/><BR/>Every time I get one of their mails, I take one look at that giant mass of big, sans serif type, shudder, hit the close button, and tell myself I'll read it later. (which I never do).<BR/><BR/>OH, wait--maybe that's what they want us to do...<BR/><BR/>ETSY! How about a line of eye-strain-relieving white space between paragraphs! It's not hard to do, you just hit the space bar...it's the long bar at the bottom of the keyboard...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-83880721671284388392009-03-19T19:26:00.000-04:002009-03-19T19:26:00.000-04:00I got no email! All I ever get from etsy is an ema...I got no email! All I ever get from etsy is an email telling me my credit card is about to expire. Seems like I always get anything that has to do with them getting money from me. Anything else.....never get it!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-55715734929750742262009-03-19T16:46:00.000-04:002009-03-19T16:46:00.000-04:00email explaining new billing process received = tw...email explaining new billing process received = twice - one for each shop<BR/><BR/>apology received for inducing mild angst at being threatened with account termination (Etsy - this is the second, and third time you have done this to me on a whim) = not at all<BR/><BR/>not surprisedpomomamahttps://www.blogger.com/profile/08338550638937829078noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-34228491533585535442009-03-18T21:48:00.000-04:002009-03-18T21:48:00.000-04:00I have not received the e-mail message of which y'...I have not received the e-mail message of which y'all speak. I wonder what distribution criteria they used: I opted out of getting general Etsy e-mail (Storque, etc.), although they do send me my monthly bill...<BR/>RRAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-1001724091107685832009-03-18T20:25:00.000-04:002009-03-18T20:25:00.000-04:00Wow, they actually sent out the email and I got on...Wow, they actually sent out the email and I got one for all three of my stores. The last mass email, I got one the first day, the second came nearly two days later and I never got one for the last shop. <BR/><BR/>Color me surprised.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-19078650939452449562009-03-18T17:05:00.000-04:002009-03-18T17:05:00.000-04:00The mistakes Etsy is making (and re-making and re-...The mistakes Etsy is making (and re-making and re-re-making) are unacceptable for any company that is more than six months old.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-68176536803546240432009-03-18T16:38:00.001-04:002009-03-18T16:38:00.001-04:00Wow! I just got a really professional email from E...Wow! <BR/>I just got a really professional email from Etsy informing me about the billing changes!<BR/>Yay, Hooray & PTL!<BR/><BR/>Way to listen, Etsy!foxazhttps://www.blogger.com/profile/00652790979739277057noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-9379584482750611902009-03-18T16:38:00.000-04:002009-03-18T16:38:00.000-04:00I just got an email announcing the new Etsy billin...I just got an email announcing the new Etsy billing system. Talk about slamming the barn door shut AFTER the cow gets out. I don't know if I should laugh my ass off or bang my head on my desk.Jamyhttps://www.blogger.com/profile/11953761330893456324noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-58081894386100084302009-03-18T12:17:00.000-04:002009-03-18T12:17:00.000-04:00Bloxl, etsy is a multi-million dollar corporation ...Bloxl, etsy is a multi-million dollar corporation that's been in business for four years. It's not a startup. Your argument for employee incompetence doesn't fly.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-32249067852566682732009-03-17T22:57:00.000-04:002009-03-17T22:57:00.000-04:00WTF? It's like Etsy employees live in cupcakeville...WTF? It's like Etsy employees live in cupcakeville where they have never had to purchase anything, never had a problem with anything, never complained about a thing that isn't working correctly or logically. <BR/><BR/>Jr. High school kids have more business savvy than what I've seen on Etsy. Common sense and hundreds- maybe thousands- of customer complaints on the SAME BASIC issues? And it happens over and over and over?<BR/><BR/>I think Etsy is desperately trying to justify all the $$ spent on employees writing pitiful dorque articles. They, for some unknown reason, think the dorque is the be-all, end-all of everything Etsy thinks, says or does. And that every user should be reading it daily, cover to cover. <BR/><BR/>The dorque is not a management tool. It's entertainment. Etsy is supposed to be running a business, touchy-feely as they attempt to make it appear, yet it is a business.<BR/><BR/>You can't be my best friend and my boss too. I can't be your best friend and your boss. <BR/><BR/>Etsy, we ARE your bosses, a little respect would go a long way. As in, respect that maybe some of us know a little something about business, how to run it, and the utmost importance of competant customer service. <BR/><BR/>Listen to your bosses, Etsy. Before you get fired.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-38408982328264751922009-03-17T22:22:00.000-04:002009-03-17T22:22:00.000-04:00If they had any kind of competent customer service...If they had any kind of competent customer service manager, the different customer service teams would undergo cross-training so they could fill in where needed in other departments. i.e. billing people would train in forum moderation, support and abuse departments, the forum mods would train in billing, and support, etc. <BR/>____________<BR/>I live for the day when the abuse team communicates with the front page team.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-62565944924424325092009-03-17T19:03:00.000-04:002009-03-17T19:03:00.000-04:00bloxl:both my husband and I have worked for start ...bloxl:<BR/>both my husband and I have worked for start ups. You find that they actually pay better. And a couple big screw ups are enough to get you fired.<BR/><BR/>You also don't hire someone without some sort of job relevance. Even if they are straight out of college. You would hire someone to do HTML with no computer background.<BR/><BR/>There is nothing wrong with expecting a new business to have an idea of basic things they need to do to be successful.<BR/><BR/>The apology (and constant lack of communication) is a huge problem. there still hasn't been a general email sent out about the pay pal update...or an apology.<BR/>No news is ever sent out to their buyers/sellers and we keep the site going.<BR/>Even newbies know that.TeawithFrodohttps://www.blogger.com/profile/14739446950032068589noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-24352588590177209862009-03-17T18:23:00.000-04:002009-03-17T18:23:00.000-04:00The old adage "actions speak louder than words" se...The old adage "actions speak louder than words" seems totally appropriate relating to this entire mess.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-11080655267256731852009-03-17T17:33:00.000-04:002009-03-17T17:33:00.000-04:00Maria's apology was appropriate, but it's the unde...Maria's apology was appropriate, but it's the underlying attitude that's the problem. Etsy has a long history of purposely ignoring sellers, and really only think about them when the crap hits the fan.<BR/><BR/>It's kind of sad that the sellers on Etsy have learned a lot from managing their online stores, from production to pricing to marketing during the last 4 years. Etsy hasn't learned a damn thing. The employees (and their attitudes) seem to be stuck in a time warp, where they not only make the same mistakes, they have actually become even more disengaged from the majority of sellers on the site.<BR/><BR/>To me, Etsy has always given off the vibe that they really don't care about their sellers and rarely think through what effect many of their "plans" have ------ thus the repeated "apologies" which no one believes anymore. Does Etsy ever learn from their mistakes? <BR/><BR/>The negative publicity that THEY generate about their mismanagement will eventually catch up to them.The Funny Onehttps://www.blogger.com/profile/03545537988530733607noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-32152950102066540392009-03-17T16:50:00.000-04:002009-03-17T16:50:00.000-04:00WindysDesigns said... I'm betting that their po...WindysDesigns said...<BR/> I'm betting that their policies and procedures are just as blurry in some areas as the rules they set up for the members of Etsy. Open to interpretation so subjective that each admin might interpret it differently.<BR/><BR/>...<BR/><BR/>I think you nailed it there- for example the first admin to respond to the problem was Robwhite, who posted incorrect information about the billing due date in many threads. He later retracted that and apologized yesterday, but it appears he not only did not know the correct information, but also did not even research it before posting. (the correct info is available spread out in several Storque articles, FAQs, etc, but is not easy to find.)<BR/><BR/>Now this could be forgivable because billing is not his department and usually he does not need to know every detail about billing. But I think he got a taste of what users go through when they need information, how hard it is to find the info you need when it's scattered around in 5 places and there is no way to search all places at once. (in fact there's no way to search the FAQs and help files at all!) So apparently he could not find the correct information and just "winged it".<BR/><BR/>If they had any kind of competent customer service manager, the different customer service teams would undergo cross-training so they could fill in where needed in other departments. i.e. billing people would train in forum moderation, support and abuse departments, the forum mods would train in billing, and support, etc. That gives you coverage during staff vacations or illnesses, but also allows staff to help out in other departments when there is higher demand. Some of these people might even be competent, if they had proper management, experience and training. But they were all just thrown into their jobs unprepared and left to "figure it out" and make up their own rules on the fly.eclipsehttps://www.blogger.com/profile/17182315716049100221noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-29065585457788503442009-03-17T16:15:00.000-04:002009-03-17T16:15:00.000-04:00Well, I paid my very overdue bill (all 95 cents of...Well, I paid my very overdue bill (all 95 cents of it) but I still haven't received any email apologizing for the threat. I'll believe it when it shows up.bibliogrrlhttps://www.blogger.com/profile/08417702774485595370noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-6014972794930726702009-03-17T14:42:00.000-04:002009-03-17T14:42:00.000-04:00I don't think canceling a month's worth of fees fr...I don't think canceling a month's worth of fees from all the members is warranted. It isn't as though they *took* money from us or anything.Jamyhttps://www.blogger.com/profile/11953761330893456324noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-10472908492629709552009-03-17T11:45:00.000-04:002009-03-17T11:45:00.000-04:00What do you want to bet the reason behind this mis...What do you want to bet the reason behind this mistake is the same reason we sellers continuously ask for clarity of some rules. Bottom line is, they don't have a clear picture of what sort of things require notifying all users because it's a 'material change' versus just some random feature.<BR/><BR/>I'm betting that their policies and procedures are just as blurry in some areas as the rules they set up for the members of Etsy. Open to interpretation so subjective that each admin might interpret it differently.<BR/><BR/>Employees are only as good as what they are given to work with. Unfortunately common sense isn't something that everyone is given in equal supply so the rules have to be crystal clear in order to compensate for that.<BR/><BR/>You could make a clean sweep and get rid of what you consider dead wood, but honestly, if the rules aren't clearly spelled out, any new people would probably make the same mistakes.<BR/><BR/>You have to ask yourself why Etsy continuously makes the same kind of mistakes. Unless everyone is mentally handicapped, the only other explanation I have is that they don't really know what to do in a given situation because it's not laid out for them.WindysDesignshttps://www.blogger.com/profile/11763465841442652702noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-47340798317537808802009-03-17T11:10:00.000-04:002009-03-17T11:10:00.000-04:00Oh, my, the whole "we messed up" kowtowing in that...Oh, my, the whole "we messed up" kowtowing in that article as annoying. An no cookies, please (or cupcakes, or owls-cum-octupi-cum-deer-cum-squirrels blah) - At this stage in the game with recognition of and effort made towards more effective communication, "boo-boos" like this shouldn't happen.Anonymousnoreply@blogger.com