Wednesday, June 4, 2008

Buyers Remorse No Longer Allowed on Etsy...

Did you know that? Apparently, there is some place in the Do's and Don't's that specifically says that buyers are NOT allowed to cancel a sale.

http://www.etsy.com/forums_thread.php?thread_id=5649639&page=1

I honestly feel bad for any buyers that venture into the forums for help. Especially when you have sellers demanding that you apologize for canceling the sale.

This quote horrifies me - wicopy says:

No, cancelling a sale is not cool, you don't get to change your mind from "Buyer's remorse." This is not a brick and mortar store, you don't get to walk back in with your receipt and say you wish to return it. Etsy is a group of many shops, each with their own policies, and many of us do not allow for cancels, returns, refunds, etc. etc. Do shop carefully with that in mind.

In fact, everything that came spewing forth from this person scared me. I understand that individual stores have individual policies (when they actually stay saved, that is), but being this bitter about a canceled sale CAN NOT be healthy.

Bravo to the sellers who were smart enough to step in and defend the poor buyer. I know that I would personally love it if a customer was nice enough to try and cancel a sale without just wondering off into the sunset. I've had non-paying buyers, but I wouldn't hesitate to be NICE to one that had to cancel.

20 Comments:

TheSneakyOne said...

What a bitter hag. She cannot dictate site policies. She can only dictate her own shop's policies. Forum po-po like her make me embarrassed to be a seller on Etsy.

The Angsty One said...

I eventually going to have a list of "Do Not Buy From" longer then my favorites.

Maybe we should suggest that little application to Etsy?

TheSneakyOne said...

ROFLMAO! Why not? They most likely have an internal one a mile long.

jen said...

Gah. Sellers like that are the reason that I'm so glad that most of my customers seem to never enter the forums.

esmeraldadesigns said...

Yess..suggest the "Banished, banished, Banished!!!" application to be up there along with favorites

Anonymous said...

"I know that I would personally love it if a customer was nice enough to try and cancel a sale without just wondering off into the sunset."

Yep. Me too. It makes things so much easier. It's a bit of a disappointment, so what? That's L I F E.

Imagine how happy the buyer will be with the item they were forced to buy. I'm sure it will be their favorite Etsy purchase of all time. I'm sure they will think warm and happy thoughts every time they look at it. I'm sure they will send all their friends to your shop.

(sarcasm)

Anonymous said...

I'd rather have a happy flaky buyer who remembers me as a compassionate seller, then a pissed off flaky buyer who will tell a forum full of cc carrying 'could of been' buyers to stay clear of me.

The Dangerous Mezzo said...

Incredible. I saw this thread and it made me angry, then sad. Why are people in the Fora piling on some poor, honest buyer? What on earth do they hope to gain or prove, except that Etsy is unwelcoming, unforgiving and full of people with huge and unattractive chips on their shoulders?

impetuous said...

frightening thread.
why sellers are so rabid over this?

Anonymous said...

I think everybody's just rabid over everything these days. A few weeks ago there was a thread where people said they would never ever buy from someone who used weird cap letters in their titles. Like this is a, er, capital offense.

Were people on etsy always like this? Judgmental assholes, that is.

The Righteous One said...

"Were people on etsy always like this? Judgmental assholes, that is."

some have been, others have become that way because of the inanity that is dealing with Etsy.

It's what happens when someone is sold an impossible dream.

Oh and when 'community' is forced down their throats by a group of people who have no idea what that word means.

j. hart photography said...

hooooly crap. i haven't been looking at the forums so much lately and this type of thing is why. i know there aren't a ton of buyers who read the forums but that kind of attitude makes me feel embarrassed to have a shop on etsy.

the constant bitching about non-paying-buyers as if every last one of them did it on purpose and is irresponsible is insane. it's really etsys fault because the damn transaction counts before you go to paypal and actually pay. there is NO OTHER SITE i've ever seen that's like that.

i really think they keep it like that because it makes trading easier for all the people who regularly do BNR (that's essentially trading right?).

Anonymous said...

AAARGH. This is why the forums should be for *sellers only* to hide all this idiocy from the eyes of people who come to Etsy to spend money.

(Don't even get me started on all those "I lie on Customs forms" "My kitchen is unlicensed and I don't care!" -type threads)

I only ever venture into the forums now when I want a good, long, bitter laugh.

cgc said...

I would loooove to be able to "anti-heart" sellers...not unheart them, but anti-heart them.

27 said...

TheSneakyOne said...
She cannot dictate site policies.

this is news to me. people have been telling me how to run my business from the day i joined. *eye roll*

TheSneakyOne said...

27things, oh, don't I know it.

The Angsty One said...

We simply just need a blacklist application added next to our hearting application and a way to mingle the two.

I request 3 things.

1. The ability to search for sellers in your favorites. This way you can type in the name of someone offensive (if they're hearted).

2. The ability to switch said person to blacklist from hearting.

3. The ability to switch person from blacklist to hearting (for people who don't hold grudges).

kittenspawn said...

Gah, most internet stores accept returns, and allow you to cancel orders.

as long as the buyer tells me "oops" i made a mistake", ratehr than let me sit and wonder for 3 days, i don't care. Sure, i'm disappointed, but it's not like it's the end of the world.

some folks are just a buncha whiney crybabies ;)

Bunny Pincher said...

Holy crap. Have these people never heard of customer service? I... I'm just flabbergasted!

JohnCocktoasten said...

As long as I have communication with a buyer, its cool. Its lack of contact from buyers that is frustrating. Thankfully, I have had more of the former and none of the latter.