Thursday, June 10, 2010

Are you fucking kidding me?

Remember those phonebooths Rokali told us about that they were putting in to handle customer service calls?

If you were like us you probably imagine a little cubicle with a computer, a ratty hand me down desk or some grungy table made from a funky old door or window pane or something maybe. Etsy said these booths would be used for customer service calls to sellers.

Boy, were we wrong to believe them. We really wanted it to be true, but they fucking lied to us again.

See, they posted a Dorque article revealing the new rooms! Hurrah right?

Does this look like a work capable environment?




This is just one of the three darling little phone rooms they paid two etsy sellers, who worked for over nine weeks, to make. You have got to see the other two, OMFG.

Lets get started on them shall we?
  1. While cute (and if you were 8 year old girl, a fantastic way to convert a closet into a usable play space) these are adults. At work. Work! Fuck do they even know what work means???

  2. Speaking of work - where is there room to do so? There is no computer in these pics, and by the looks of those shelves they won't hold an iMac (Etsy's system of choice) in either weight nor depth for even a damned macbook! How can they possibly add you to the internal blacklist for bothering them with troubles with your account without a computer? How can hey actually FIX a problem with you on the phone while twittering thier favorites?

  3. Speaking of phone - Where IS the phone??? Don't Phone rooms usually HAVE phones? Do they intend the empoyees to use personal cell phones to do customer service? (if they do and you are lucky enough to be called by someone and can get a number on your caller ID, send it to us!)

  4. And those seats.. really...? Despite the padding those are not seats for work. Possibly a campy photo for twitter or your facebook page.

  5. Won't these rooms look adorable in the next national article about how "cool" the Etsy office is? Squeeee! I'm sure they'll look great on the media tours. I think I need to puke.
Now what these rooms really are: A cell phone booth for personal calls to your spouse, the vegan deli for your lunch order, or your mother to ask for a raise in your allowance while working at crafting camp.

No, the rooms we were told flat out were to be supposedly devoted to customer care, for the long promised phone support, are for just for show! Or at the very least used for private and personal phone calls without what I imagine is the blaring music and chatter of the office making it impossible to have that conversation. But aren't they cute???


Yeah, just fucking adorable. Fuck.



Edit by Righteous: Etsy responded via Stella in the comments to the Dorque post

stellaloella
Etsy's main offices are in one giant room where everyone works together. Great for collaboration, but sometimes it can be hard to have a one-on-one phone conversation. These phone rooms are for when staff need to have private business calls. We're also investigating offering support by telephone in the future, in which case these rooms will come in handy during the early stages to ensure every member's privacy is upheld.

While the design of the rooms is creative and fun, I assure you, they are totally functional as well. Jen and Brian took care to consider that this is a workspace in addition to an artistic installation. The rooms have working telephones (just not shown in the photos) and staff can easily bring a laptop into the room to work.

So yeah, Etsy cares about its sellers so much that they devote time and energy to making sure staff don't have to step outside to call their mommys while phone support is still non-existent. Fuck you, Etsy, fuck you.



Update
by Cranky on Sunday June 13, 2010 at 1:11am:
Etsy is shutting down stores who have spoken out against these rooms in the Storque post with charges of TOU violations that the sellers are saying are FALSE.

So far
AprilMarieMai and Bijoutiful (and her other store BijoutifulSupplies as well) have been shut down and muted in the forums.

Here is a new thread about the shutdowns, and you can see the original Storque post is growing and growing in seller outrage as sellers demand answers about these shutdowns.

If you are another seller who spoke out on Etsy who was met with a email notice, or "brickwalled" let us now. A previous forum thread was shut down for "denigrating" the sellers who designed the rooms, though NO ONE WAS. They were criticizing Etsy for having them done and why. We're trying to gather info on what is going on, and who is affected, but we won't publish your name if you say not to (but will add you to the number of shops being shut down on a following post).

Etsy is playing a petulant child because we're not wanting to giggle at their fucking tea party. Maybe it's time we all run to it's daddy, it's Investors, with lots of outraged letters.

62 Comments:

Emily said...

A little over-reaction? It doesn't say anywhere in this Storque article that these are stations for the new phone customer service. It does say they hired outsiders to design them. . . so though expensive, etsy employees were not off the job making these.

The Cranky One said...

No I'm willing to bet cash money these are the same ones Rokali personally told us about (I was in on that call). They had built "three little phone booths", he was talking to us from inside one.

This is them.

I don't even mind them being decorated, if they were remotely practical! Which they aren't

They are a artsy embodiment of fucking lip service, all while thumbing their nose at sellers.

The Righteous One said...

Emily, even if they aren't the CS phone rooms...why the fuck did they make private phone rooms before setting up the ones to interact with customers?!?!? 6 months after Rob said they were going to have them!!

Either way you look at it, this is ridiculous.

niftyknits said...

*sarcasm mode*aren't the storque comments adorable? everyone LURVES the pretty playpens.*/sarcasm mode*

FantasyClay said...

3 months to put together boxes with cutsy docor???
@Emily they wouldn't show them off unless they meant these to fulfill Rob's promise.
How bleeping expensive is a phone- they can use VOIP and be really cheap and not have an 800 number. There is a really good carrier in this area.
Just one more way Etsy is saying - FU sellers- they didn't even bother with a pillow phone.
No wonder Artfire has had a sudden influx or Etsy sellers

The Cranky One said...

When we talked to Rob just after taking over in the beginning of January he was sitting in one, and they just had them put in.

So it took SIX MONTHS to decorate them!

tired etsian said...

I mean really. IF these were not the promised customer service phone booths then that should have been made clear in the article.

No, I am pretty sure these are it. Oh yeah! Now as for how they are decorated. If this was a kids magazine, or a spread in a designer magazine about a unique way to use some dead space in your house, great. They did a bang up job. I love the stuff the seller makes(at least the female half.) I've bought from her, professional, quality items from what I remember.

No, the problem is that the only room that might be functional is the last one and that is simply because all we see is the outside. Those rooms really only look big enough to house a small child for a couple hours of play, not an adult to sit and work an 8hr shift?

They do realize a true customer service line requires a person to be ready and available during the entire time service hours are available? That you don't just leave a cell phone in a 'booth' and hop over and answer a call in between craft breaks and storque article brainstorming sessions.

That isn't customer service unless they plan to only give the number to the top sellers so only expect to get a couple calls a day.

Eveline said...

While I am still hoping this is an 'artistic impression' of what Etsy thinks a phonebooth should look like, I am very afraid that this is it. They promised phone booths, they've not got phone booths.

*deep sigh*

The time and money this cost should have been put into setting up a decent customer service, with a working phone line where people can actually talk to Etsy! It's just another big 'fuck you all' from Etsy, and it's hard to believe the cupcakes who are falling over each other to make sure they get to say how cuuuute the booths turned out.

Disgusting isn't even the word.

The Funny One said...

What I really wanna know is:
1) Did Etsy pay the sellers for the items or get them for free in exchange for "free promos"?
2) Is this "decor" mocking a service that Etsy DOES NOT provide supposed to be funny, trendy, or another jab at sellers who they really don't like (and don't want to have any contact with, yukkie)?
3) Is this Etsy on drugs?

5 years, still no customer service, run amok TOU's, moody and smug Admins, oh! And reports of declining traffic and sales on a site that is, according to the press Etsy puts out, "going through growing pains" after Etsy was supposed to have grown up already. Growing pains at age 5 on the internet? Huh?

Something in the water at Etsy HQ might be the next age-reversing elixir! Package it and sell it for $14 or under! Nice pix please! Funny, obscure novelettes decribing it ala DXO! 2 Etsy Admins tweeting about it all day!

And still.........no phone customer service!

PaintedBullShop.com said...

I really do not know what to say...this is beyond words...

-Painted Bull

irony said...

Etsy is fucking with us again.
How ironically adorable! Irony and anarchy are the Etsy keywords-- AKA fuck the sellers.

The Sneaky One said...

Emily, are you a cupcake? Probably..

Yes, he clearly said during the interview that he was in one of those and that they were going to be used for phone support..

sark said...

I am stupefied. I am so stupefied that I actually had to google the word "stupefied" to ensure that I had spelled it correctly.

So...
these are ugly
these are stupid looking
these are non-functional
these are non-functional
these are non-functional
these look like they employed the design skills of someone with no imagination
these look like they employed the design skills of someone with no design skills
these look like they employed the design skills of someone with no technical skills
these look poorly designed
these look poorly planned
these look like shit from the perspective of color
these could only look clever if you're 10 years old and have never been to a museum of any kind

these are fucking retarded

and really, that seems to sum up the entire etsy staff experience, she said, pondering her etsy account.

I'm stupefied by this utter and total stupidity. Other than a rock & a dildo pen, I could scarcely imagine anything that would more adequately sum up the total incompetence of etsy admin.

My listing / selling fees were wasted on this retarded shit? As if the employ of half their brain dead wannabe hipster fucktard employees wasn't insulting enough?

Fucking retarded. This is just utterly fucking retarded.

Anonymous said...

"....wanting to make an interactive space and to add an element of surprise and discovery."

How about a professional space to interact with customers (the sellers). Shouldn't Etsy be more concerned with running and improving the company, instead of trying to bring 'surprises' and 'discovery' to Etsy employee phone rooms? This isn’t kindergarten anymore.

They need to surprise their customers (the sellers) with outstanding customer service, and they need to discover that it's the sellers that make Etsy what it is. If you thumb your nose at the sellers, if you ignore them, if you mock them, don't be 'surprised' to 'discover' that sellers will leave Etsy in droves.

who cares? said...

Throwing in our face what Etsy is about:
Having fun at the HQ! How hip are we? We couldn't give a shit about business, we just want to show off our cool fucking jobs.

ETSY'S JOB IS TO RESPOND TO ITS CUSTOMERS-- US-- AND GIVE US A PLACE TO DO BUSINESS!
Maybe I should write a storque article about how I redecorated my fucking bathroom. It would be equally interesting to NO ONE.

Anonymous said...

If these rooms are for handling customer service calls, then this explains a lot about Etsy customer service and why it’s so appalling.

If these rooms are for Etsy employees for private phone calls, then this explains a lot about the maturity of Etsy and it’s employees.

Etsy should be completely embarrassed by this.

WindysDesigns said...

So many thoughts running through my mind right now. None of them good...

How old are these people? I just showed these pictures to my 22 year old daughter, I didn't tell her what they were, I just asked her what she thought they were. She thought they were some sort of office daycare for employee's children.

I get wanting to be all artsy and crafty and fun, but this is just so juvenile.

And why is this something we need to know? If they're just private booths for business calls, but might possibly be used for customer service booths sometime in the future, since apparently they are still 'investigating' this possibility, what purpose does it serve to publish this?

Are we going to be treated to a bathroom renovation article?

I really hate that Etsy isn't what I thought it would be. I know I'm projecting my own tastes and ideas onto something that will never change to suit me.

It's times like this I recall that Serenity prayer. Although I'm not overly religious, it really reminds me that sometimes I have to remember there are just some things I cannot change and the sooner I realize it, the sooner I can channel those energies into something I can change.

Amenhotep IV said...

But, again, Etsy can't afford to advertise to buyers.

goat said...

Words rarely fail me. Like, rarely. ABout as often as say, a solar eclipse.

And yet, here I stand...

Eveline said...

Private business calls? As in call the dentist? WTF? Why build 3 handy dandy phone booths so your poor workers can take their important private phonecalls instead of building proper phone booths for your staff to WORK in and actually take phonecalls from Etsians in trouble!!

Fed Up With Fools said...

Someone above already mentioned the word that popped into my head the minute I saw these..."daycare".

Guess that about sums up the mental capabilities of the Etsy staff.

Malacologist said...

*jawdrop*

Three more nails in Etsy's coffin.

Eveline said...

The only thread I found about this in the forums was first moved from Help to Etc. because it wasn't a question or suggestion (reallyyyy Etsy??) and then closed. "While the intention may not have been to denigrate the work of our sellers, effectively this thread does little else" Umm, no.. the thread wonders what the hell Etsy was smoking when they thought the booths were a good idea and especially when they decided what the Etsy community needed was a slap in the face by Admin. 'WE get to have fluffy phone booths and YOU have to do without customer service.'

Oh, but.. they're still investigating phone support. Uhuh...

Kris10 said...

oy!

I'd rather they spent their money on development for a discount code, seller stats, (insert basic functionality feature here) _________________, etc.

They become bigger and bigger assholes each day.

Tula said...

Have they never heard of ergonomics? Geez. I'd be in constant pain if I had to work in one of those little rooms. It also sounds like they've discovered that the "one giant room" idea doesn't work. I've turned down jobs because they had that kind of "collaborative workspace". You simply can't get real work done with all manner of cacophony going on around you. Hmm, that might explain a lot.

Katie said...

I often try to tell my friends why I hate Etsy but they never truly understand and it's so frustrating!

These dumbass booths are another reason I can add to my list, maybe now it will sink in to my friends' thick heads.

What Next? said...

I'm scratching my head trying to figure out WHY they needed to do this.

Seriously why does etsy go to the trouble to find people to decorate little kiddie rooms like this?

I mean it's just a phone room. Since Stella admits they are basically using these rooms only for themselves, it's not like they are going to be in them all day long. Is the ability to use the phone any less effective if they just had white walls and you know a real adult working phone and a regular office chair?

Oh right, that might make them look like true professionals. Can't have that! It's not Brooklyn cool.

I'm not holding my breath on phone support. Just another lie Robby told us to shut people up at that moment.

It's sad when I actually convince myself that the etsy staff couldn't look any less professional they they did after the last screw up. Yet every time they manage to outdo themselves. Why do I get the feeling they really sit around playing duck duck goose and reading nursery rhymes during their cookie and orange juice snack break? To be a fly on the wall at that place.........

Amenhotep IV said...

Here's one of the threads about it, originally in Ideas I think, the moved to ETC. The sellers who participated were condemned by admin.

http://www.etsy.com/forums_thread.php?thread_id=6545619

Goodwillforyou said...

So you think Etsy employees are only entitled to crappy Goodwill furniture and not entitled to any fun comfortable spaces? Putting aesthetics aside, of course....

Nadeen said...

Of course they spent all that energy decorating those tiny rooms. Rokali wouldn't want to trigger memories of his hermit-like existence in the spartan carrels of the library during the pre-etsy years. C'mon people!

The Cranky One said...

"So you think Etsy employees are only entitled to crappy Goodwill furniture and not entitled to any fun comfortable spaces? Putting aesthetics aside, of course...."

Oh no actually, I wouldn't begrudge them an Aeron Chair and a Herman Miller desk - But I EXPECTED hand me downs, recycled and such. (and we were'nt too wrong it was built using recycled and leftover lumber)

Had it actually BEEN real furniture in there that looked ready for the task of work instead of teatime with Pricness Cupcake I doubt I'd have said a peep.

Its the fact they made these rooms promised to us as customer service call booths into personal phone booths / playrooms merely made for the media photos it could be in.

michelle said...

Pretty typical of them. They lavish endless attention on their employees (in futility, perhaps? They seem to have plenty of turnover still) and treat their paying customers, sellers and buyers both, like shit.

Does Etsy EVER, EVER do anything special for buyers? Wait... let's see... NO.

Cannot Believe My Eyes said...

All I can say is that sooner or later Karma comes around to bite you in the ass. Rokali may think his deliberate insult to his sellers, his bread and butter, is cute, but all things come full circle eventually.

So, Rokoli, enjoy yourself while you can.

People who continually piss on the folks who support them, literally, eventually get what they deserve.

tired etsian said...

There is a way to incorporate whimsy into professional. It doesn't have to be Alice in Wonderland or cold, bare cubicle walls.

This is not that compromise. One of the latest posts on the article suggest that they don't need a real phone set up because they can just have the calls redirected to their cell phones and then take them into these wonderful booths. Huh? That might be great if you just get a few phone calls a day, but a site the size of Etsy needs real phone/computer set ups and real people connected to those phones/computers. Of course this isn't meant for the members of Etsy but for a select few they wish to do direct business with so yeah, a cell phone redirect works just fine.

I so look forward to hearing about a Bust article in a month or two about the hip new phone booths at Etsy.

It appears that some of the more vocal ones may be getting their shops shut and muted on the forums after commenting on this. Sounds like typical Etsy.

Sara said...

Goodwillforyou said...
So you think Etsy employees are only entitled to crappy Goodwill furniture and not entitled to any fun comfortable spaces? Putting aesthetics aside, of course....

--------------------------

Hey, I don't care what kind of decorating they have, but
1. If they're going to post their decorating choices for all to see, of course they must expect criticism positive and negative
2. (more importantly) It's insensitive and a bad business decision to post an article about how cute and fun their new personal business call space is when sellers (and buyers, like moi) have been asking for phone support for years and have been promised it recently.

Coccyx said...

If anyone has any doubts left, go check out some of the last comments on this Dorque post. I was happy that so many people were questioning Etsy's priorities...until they started shutting down shops and muting.

True colors.

UgaBugaBowls said...

Ok, I kinda get the plushie clock. It's functional right? As long as it's functional, that's just a matter of personal aesthetic taste. But the plushie phone and typewriter? And the plushie Etsy mug??? As a potter, I'm personally offended.

I just don't comprehend the need for these items to even exist, much less why they take up ALL of the functioning shelf space within a closet that's supposed to be a work space.

Whenever phone service becomes available, there would need to be at least 1 (preferably several) individuals who have to sit at a desk and talk on the phone for 8+ hours of every day. Can you imagine being stuck in a friggin closet for your entire work day? A cubicle is bad enough but it's at least twice the size of this and not enclosed on top. If I had to be in this thing for more than the 2 minutes it takes me to make a doctors appointment on the phone, I'd go nuts from claustrophobia!

What the heck does the employee assigned to this workspace even do with their jacket when they show up every morning with no place to hang it!

Is there a purpose for a space like this in a workplace? Yes. A private place to step for a moment to make a private call, sure. A place where a new mother can nurse or pump in private without needing to use the bathroom, sure, I get that.

Are either of those things priority over figuring out how to get 4 individuals each a desk with a computer and a phone to answer customer service calls? Hell no.

Crap, I'm one individual running 2 small businesses and even I'm able to provide free customer service via an IM widget on my shop so anyone with a question can reach me live. And a multimillion dollar company can't figure out how to plug in a damn phone and hire someone to sit next to it?

I.....just....wait.....what?

Amenhotep IV said...

Have you checked the comments on that original article page lately? Looks like two prominent posters were muted, and it may have been a result of comments they posted on the article.

Terry said...

After all these years, you'd think Etsy couldn't pull any more stunts that would stupefy me, but here we go again. This is wrong on so many levels. What a useless, ill-conceived, mismanaged, insensitive, unprofessional and wasteful use of funds.

The culture at Etsy is so insular and dysfunctional, that the powers-that-be seem totally oblivious to the needs of their customers and how Etsy is perceived by its users.

Sure, have a plushy fun room - have an inflatable bouncy castle and an office unicorn for all I care - AFTER you've invested the necessary resources into sorting out all of the problems with operations, communications, customer support, infrastructure, marketing, etc, etc, etc.

What's even more appalling (but why am I surprised?) is the rash of petty, vindictive shop closures as a result of people speaking out about this recent display of colossal ignorance and stupidity.

This has got Kalin written all over it. He should have kept himself busy with Parachutes and left the grown up work to Maria. He is incapable of putting his bloated ego aside and running a successful, professional organization.

The Sneaky One said...

I am so sorry that there are sellers being shut down for voicing their opinion on this matter. That makes me very sad to hear.

Also, if your comments did not come through with the last batch approved, we are not ignoring you. Blogger seems to be having problems tonight. Feel free to resubmit, and we will approve them. :)

eclipse (too lazy to log in but not hiding) said...

Site help is going crazy, full of locked threads. Etsy you have some splainin to do!

FantasyClay said...

Reading the comments on this article. One admin- RandyJhunt- poked in to say he had a meeting in one that day. How do you have a meeting in a 5x7 space.

Etsy has been all about the "fun" but when while they understand business-like is not a bad word and, duh, they are a multi million dollar corporation, there is no since in acting like one. Have an office picnic party one weekend, not an everyday cutesy do nothing office.

They are really rubbing it in customers' faces.

The Cranky One said...

Posts by AprilMarieMai in that storque post are being removed!

Kathy O. said...

I think the whole thing is stupid but I am not going to jump to conclusions about the shop closings and mutings.

I think for April it was coming as she is the forum know it all and has given some harsh responses that were not correct. I know a couple people complained about her before.

As far as not being able to link to an offsite shop, check out the black apple. She has a link in her shop announcement that goes to another webstie where she is selling some of the same things that she sells in her shop. Do you think she will get closed?

reactionary said...

Etsy employees cannot handle criticism. They will get the person who 'hurts their feelings' by muting them and closing their shops.
And no-- you cannot get into your shop to do damage control or get customer into-- it's just GONE.

These kids are so thin-skinned that it's obvious they have self esteem issues. In other words, they know they are barely qualified as professionals.

headdesk2 said...

Etsy loves to create a climate of fear now and then. You have to be nice in the plushy sandbox or your shop will be closed.

With some admin what you see is what you get, with Rob White it's just the opposite. He seems understanding, but he is Rokali's hatchet man. PalomasNest has tons of employees, she showcases them on her blog and lists her website in her etsy annoncement. But, she can stay.

You see the thing is, ever since RobK gave EB an interview, not a single thing has been followed through, no phone support, no transparency, no MAY- JUNE road map.

Etsy is simply about power and control. Just ask Rob, he's reading this right now and laughing all the way to the bank.

sark said...

I post here under what I assume is a thinly veiled "anonymous" name.

I have been involved in threads that were closed in the past. I'm immortalized on the "closed threads" blog, and some asshole over there called me a "bitch."

So, eh, cupcakes — whatever.

In real life, I have no qualms about admitting that I'm an asshole. But the reason I have an etsy account is because I desire to sell things. I have worked in retail, I have gone to college. I'm fucking good at what I do and I'm accomplished enough to know it.

Did it cross my mind that I wanted to make a snarky comment on their fucking Storque article — fuck yes.

But what also crossed my mind is that MaryMary is an unethical, unprofessional whore; that DanielleXO is an unprofessional, rude, fucking idiot, and that the rest of the lot are a bunch of dumb fucks who don't understand that they're "tolerated" not liked.

Those rooms are retarded. That is the most direct and offensive way I can state my opinion. They were desired by hacks, they were executed by hacks, and they were made for fucktard hacks.

My point being that I have no respect for the staff, and my lack of respect was earned from their behaviour. So, any "negative" comment about their retarded, expensive, idiotic, non-functional useless shit was going to be dealt with in the same immature and unethical fashion in which they do everything else.

They were either going to kick people off or mute them, because etsy staff are retarded fucks with no ethics, maturity, or business acumen.

Moreover, I was actually almost going to express my discontent (as oposed to my gaping silence) with this simple comment:

This article seems to contain an oversight: the phone number for etsy customer support was omitted.

"Phone booths" that don't have a phone number are useless.
I honestly want to say that I don't know what they "expected"... but I do, because they're idiots with no ethics, maturity, or business acumen.

Etsy staff deserve the reputation they've earned; all of which is bad.

My condolences to the people who spoke truth to (power). Unfortunately, in this instance, power are immature, unethical, fucktard wannabe hipsters

nowigetit said...

So, if I understand correctly, if you have employees who make your work like palomasnest and link that site or you sell the same thing elsewhere like theblackapple, and link that site it's ok. Why? Because you make money for etsy.

Regular people cannot do this. I was going to call on my plushy phone and ask etsy about this, but I was reminded by my 4 year old daughter that the phone is hers and she won't share.

so tired said...

Yep, it's a big fuck you from Etsy to all of us.

And maybe it was a complete set-up to see who would come forward and complain so they could oust them.

I learned long ago to keep my mouth shut so I don't get shut down.(yes, I was told right out I would be) Sad I have to live that way, and yes I have my stuff all over the internet including my own site but I still get most sales from Etsy. So I have to stay.

But I stay silent on issues and this one is just one more reason I'm going full force with my other venues and going to leave what I have at Etsy for the time being. I may link to my website though, wtf everyone else is.

ergfollowdirections said...

I wish I could say that this surprised me, but it doesn't. I finally have one foot out the door on Etsy & it is only a matter of months before the rest of my listings expire for my other foot to be out the door.

I just love how peaseblossomstudio had to suck up to admin yet again in one of the very last comments on that Storque article. I think her perpetual sucking up is what annoys me more than anything that Etsy does. (I don't know why she gets under my skin, but she is so obvious).

Amenhotep IV said...

So, they removed the negative comments about the new phone booths from the article? Did anyone save a screen cap before the removals? Not that it really matters, I guess... but....

Climate of fear? You bet. Hence the reason many post with anonymous names here.

The Righteous One said...

Amenhotep, we've been receiving and I've been taking occasional screenshots of the article comments. We know how Etsy works.

They think we're raining on their parade, but it's actually the sellers' parade they're careening down the road at 80 mph

The Funny One said...

There's something very different about Etsy's current retaliation with mutes and store shut-downs that should be sparking a huge alarm for all sellers who decide to remain on the site. Etsy knows what it doesn't tell, which is Etsy can shut thousands of stores, mute more thousands of sellers, and it has no impact on their bottom line. Most sellers aren't selling on Etsy, so shuttering stores won't put a dent in faves and resellers who are the only ones paying sales-fees in 2010.

Etsy hasn't relied on decent or even passable customer service for so long because they don't know what that is. The bad mojo generated by this last mega-blast of juvenile revenge is just a new layer of fresh shit on years of other Etsy shit. Shitting on sellers is their specialty.

It's what sellers do with it that matters now. Visualize an Etsy-less world and we might be able to reverse some of the damage that Etsy's done to the world of (real) handmade.

Anonymous said...

If "Form Follows Function" than we, the long suffering customers of etsycorp are "Fucked".

It goes like this...

Booth 1:
"Hello, etsycorp customer service, you have a wanna be 9 year old Salvadore Dali on the line, how may I help you?"


Booth 2
"Hello, etsycorp customer service, you have reached Dr.Who # 13, how may I serve you today, yesterday and tomorrow?"

Both 3
"Hello, etsycorp customer service, you have connected with Flash Gordons' Cleaning Service.

Mr.Gordon is not currently available, may I take a message for him?"

It's clear how you put our needs as your loyal business orientated customers below your needs as Generation Whatever's hipster dufusii again.
Thanks for nothing.
As usual.

You guys could totally have taken a page out of dozens of cool urban, clean and professional customer service center themes designed to create an atmosphere of intelligent problem solving but instead you had to give yourself another creative wankfest.

Oh Swimmy.
It's so sad.
How could you have abandoned us to the madness yet again?

LVGJ said...

my favorite part:

"...where the Etsy employee actually became the villain..."

Aren't they already? Do they really need a lair?

The Cranky One said...

"Do they really need a lair?"

Yes, they didn't have a proper place to twirl their fake felt mustaches!

Anonymous said...

The front page with people who just started their shop in May 2010 with only 8 items listed and ZERO sales...The storque article, the fact that the seller they are promoting in it is in clear violation of Etsy's linking rules, their juvenile response in closing the two shops over the weekend...

I haven't been on Etsy that long, and I am leaving and closing up shops. I had plans, but I will make it happen on a standalone website. Etsy is one big joke with a handful of fools running it. No more involvement with Etsy for me. It won't be hard considering the internet/website support I have at home with my senior programming analyst husband.

I hope others find a way off of Etsy. They don't deserve my time nor money.

eclipse said...

They go into the villains lair and put on a cape every time they want to brickwall an innocent shop or mute a grumpy hater.

Amenhotep IV said...

The Righteous One, I am glad to hear someone is archiving the truth.

lizzy said...

Something interesting I just noticed when I clicked on the Storque link. 212 comments posted, about the first half - 100 or so - EVERY comment is favorable and complimentary of these phone booths, but keep scrolling down and the bottom half of the comments are nothing but negative (and rightly so) criticism of the phone booths. Makes me wonder if Etsy Admin re-arranged the comments somehow to make it appear that the majority of sellers actually LIKE these, thinking that most people aren't going to bother to read ALL of the comments further down.

Wow, the more I learn about Etsy (I'm very new) the more I am disgusted. The whole operation just sounds shady. I'm glad I'm building my very own website and transferring my stuff from Etsy to other free sites.

I really don't get their mindset at all, it's just boggling. The lack of professionalism and reliance on cutesy-ness, it's just...goofy. Like these phone booths.

The Cranky One said...

The reason the first half are positive, only cupcakes read the Dorque.

You can tell when people read about them here first, and flew over there to comment with that first negative one.

There a couple cupcakes ones further in but they look like futile waving for attention.

lovely said...

The concept of the little phone booths is common at a lot of large companies that happened during the "tech boom" and never got over it. I could never work in that environment. A few years ago I was asked to design our company's new workspace and I found this out when I researched it and personally, I can't stand the concept of "open office," even with a place to take phone calls thrown into the mix. THe rooms aren't intended for all day work or meetings, just for phone calls and maybe a laptop for support, then you schlep your stuff out back to the open office area.

You know what does the same thing? A CUBE.

I ditched the design project and delegated it to someone else.