Dear Etsy, you need to suck it up and admit your mistakes.
I guess the point is this - it's not even the money at this point. It's the customer service principle now. I did NOT mistakenly pick a Monday. My photo shoot was planned for the 25th, I would never have "chosen" the 24th willingly.
Now, if someone bought something from my shop, and I sent them the wrong thing, and gave the customer service I'm receiving, I would have negative feedback, PayPal would revoke my money, and Etsy would be allowed to shut me down if it happened more than once.
Why, I remember way back, when sellers with 500 positives were brick-walled due to a *single* customer complaint that turned out to not even be valid! Talk about tough standards.
Where is my feedback and PayPal option as a buyer? Why the double standard? They can just ignore emails and that's okay? It's okay that they don't have a phone number that we can reach out to them at? If I don't pay this, my shop will cease to function. I can't even contact my credit card company or PayPal for help.
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