Quirke, my favorite rabid bunny of the apocalypse, has once again asked Etsy a difficult question:
Admin, I would really appreciate it if you would more thoroughly read item descriptions before you choose to put the item on the front page, in a Storque article, or otherwise promote it.
In the past you have promoted items that are fake vintage, that are trademark-infringing, and countless mass-produced items. Now you are promoting something that is drop-shipped directly from the manufacturer (who is not the seller). The Dos and Don'ts explicitly state that drop-shipping is not allowed.
Please exercise more attention and discretion when choosing which items to promote.
Three admins have responded so far, all feigning the "we're only human" excuse, one I am sick of seeing from a member of a staff of nearly 70. They all were also quick to suggest that you privately email or flag the items in question that have been unfairly listed, and stupidly featured. Yeah, flagging, that works. I know they don't want attention directed to their missteps, but frankly it's all they understand! They are like a puppy that poops on the rug, the puppy knows they aren't supposed to, but after the 50th time those big eyes aren't making you less mad.
But Quirke and her harbinger hare are right, its not a one time or even five time thing. It's constant. Weekly, sometimes even daily. And it boggles my mind that they don't have a researcher/fact checker. They advertised for an editor but god only knows when they will hire for it since it's only an intern position of course.
Why PAY someone a decent wage to moderate the publication they see as the important link to their customer base. Why put money into your pride and joy that you think makes you look like a legitimate outfit? Why invest in a venture that your customer base routinely pans so as to change its reputation as a purveyor of fluff and stupidity? Yeah, why hire someone qualified, with experience in the field of online publication and editing, when they might end up being over 30 and a downer? Any old Facebook blogger with a couple classes in english composition will do. They have to be fun and cute more than experienced... oh wait, this is Etsy!
Is it any wonder the forums (and our comments) are awash in people announcing they have given up and looking at other venues? I know I have.
Etsy, it's time to grow up. Your users are at the gates with pitchforks, and they're angry. You've squandered three years of free passes, you can't use the excuses you did in 2006. You have to fix these things to protect Etsy being there in another year.
(Notice I didn't say "to best serve your customers" since I know you don't give a shit about us, and never have, but maybe the appeal of you having your jobs in a year will work. Yeah I know it won't but it was worth a shot.)