I believe the level of customer service you receive is proportionate to the level of respect a company has for it's customers.
Lack of or poor customer service tells me that the customer is not held in high regard.
Good customer service tells me that I, as a customer, am valued and appreciated.
Given the fact that nearly 3 years in existence with no discernable customer service, it is safe to assume that as customers, we mean very little to Etsy. Except for what they can bleed out of us in the way of listing, renewing and final value fees if we are lucky enough to also sell what we list.
I have never seen a site where people are so grateful and thankful for shoddy service and poor communication. This tells me that they really have no clue what else is out there.