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At 3:17 PM today (June 16) marymary started a new thread in the Ideas fora titled "Help Etsy Communicate better with its Community".
Immediately there was an onslought of posts expressing ideas to better the communication. Of course we've all been screaming for months that Etsy should stop locking threads and redirecting us to old threads in the Bugs fora.
At 3:46PM RevolvingDork closed sherrytruitt's post in Site Help titled "THE VIEWS PROBLEM cannot be fixed" and how exactly did he do this.. by redirecting us to a thread from APRIL about the views.
RevolvingDork says: "I thank you all for attempting to reduce confusion in
the forums, but I'm going to close this one up because it's a little
misleading.
The view issue can and will be fixed, but it may take a little while.
Please see this thread for all the current information on the
matter: http://www.etsy.com/forums_thread.php?thread_id=5588705
Oh Etsy tell us again how much you value our opinion and wish to communicate better.
Monday, June 16, 2008
From the Bitches Auxiliary
Posted by The Kinky One at 7:41 PM
Tagged: admin, communication, community, marymary, revolvingdork
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17 Comments:
Can they tell me they'll respect me in the morning too?
RD could have just as easily redirected the conversation so it might continue more accurately and not so misleadingly.
Now where's the sport in that?
I wish someone (admittedly, I lack the courage) would just go into RD's old thread, call him a big hairy pompous ass and thereby get the thread locked.
marymary could come along:
"Please remember to be respectful to the big hairy Admin asses. I believe this is addressed somewhere in our TOU, Dos & Don'ts or someplace in the Storque. I think. Maybe. Probably. We're working on that. Thanks for your input; I'm making a list and will pass along your communication concerns at the the next staff meeting, which is in August, but we can't commit to that because, you know, schedules are tricky things and priorities change. But I'm definitely probably maybe going to put in on my list."
Then it could be dead & buried for good.
I live in a time warp and find months old information about problems with inertia "current"
Ya gotta love Etsy admin.
http://www.youtube.com/watch?v=dSBST85PhUE
He needs a full body haircut bad.
I love how she says that the amount of time he spends coding is "little". Too bad because the site needs work, but as long as he has his banjo and accordion to play, life must be sweet.
I guess Mary just likes to start her own threads. The 39 other threads in ideas, with ideas, I imagine weren't clear enough for her.
I saw Sherry Truitt's thread was closed since she was stealing RD's thunder. And now she will probably exit the forums like Simone Walsh and so many others.
Didn't it seem for a little while that Matt had a handle on stupid admin posting? He must be burning out...
The asking for feedback gambit is one of the oldest tricks in the book.
Gather people around, ask for their input, imply that they are important, pretend to consider their opinions, mirror their concerns, feign enthusiasm, promise solutions, offer your appreciation, make them feel as though you are really, truly listening.
Then just keep on doing the same old same old. Prest-o, change-o, NADA.
Smart parents know that it works with teenagers and cranky five year olds and apparently, it works with Etsy sellers as well.
Then, when people get fussy about having their input ignored, you simply start a new thread asking for MORE input, imply that they are important, pretend to consider their opinions, etc, etc, etc...lather, rinse, repeat.
Marymary knows full well that anyone who has spent TEN MINUTES reading threads in the forums already knows how to better communicate with the community.
It's a fucking insult to anyone with more than three brain cells.
ditto what little piggy said.
My suggestion for improving communication is for the admins to *read* all the threads in the ideas forum.
The mere existence of this new thread asking for input and asking for suggestions to improve communication tells me that no one has read the other 793 threads which already exist and offer those suggestions.
Customers have been asking for the same things over and over and over. To then have admin ask us "what do you want" feels more like a slap than a helping hand. We told you what we want. If you didn't listen the first 793 times, there's not much point repeating it all again.
"Gather people around, ask for their input, imply that they are important, pretend to consider their opinions, mirror their concerns, feign enthusiasm, promise solutions, offer your appreciation, make them feel as though you are really, truly listening."
______
Well that is spot on! Good post piggy.
"Gather people around, ask for their input, imply that they are important, pretend to consider their opinions, mirror their concerns, feign enthusiasm, promise solutions, offer your appreciation, make them feel as though you are really, truly listening."
i like it best when rokali does it
he's dreamy
not
Quite frankly, her post asking for “help” on how Etsy can communicate better is simply a reaction to this blog, the Drama-Rama blog and UEN. Obviously Etsy is worried that there will soon be a revolution and are trying to calm the masses. Keep up the bitchiness!
A Lot of what is said on this site has a valid point, but one thing about that thread that I saw as the problem: the OP.
Half the time I see Sherry Truitt posting she is being mean, vicious, calling people out, or doing non-constructive bitching.
If I notice this, surely so does admin and probably has had enough of her attitude.
I think this site is great, you have issues, let them out on Etsy in a more professional way and let it all hang out here how you want to say it. But when you do nothing but whine on the person's own site when it is theoretically a supporting community, they are gonna notice.
To sadlysusan:
We've tried that, dear, it didn't work.
But The Disgruntled One.. how is THIS working???? What progress have you made?
CE, it makes us feel better for one. Another thing is that if we all shout loud enough then Etsy has to listen, which it has refused to do by other means. A company can't survive without its customers.
The fact that they ban critics from the forums just shows how little they refuse to acknowledge what is going on.
Many of us have had to deal with the 'lalala I can't hear you' game with admin. A number of forum threads get started by members who had an interaction with admin only to realize their problem was never addressed.
Well fuck it. We don't need to take that shit.
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