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This is why Etsy never answers supp...@etsy.com or only answers after several days.
The 60+ employees of Etsy are:
1. Working furiously on Storque FP Treasuries (plus Treasuries under several employees' names) butting in all the time on 660 other Treasuries in the queue.
2. Working furiously to write articles about sponsored events to recruit more stores and sellers while ignoring the fact that 150,000 stores are trying to make sales on the site now.
3. Writing articles for the "blog", no "Storque",. no "whatever" on "Carnival and Circus Couture" which must be a fashion trend we thankfully missed out on.
4. Regurgitating Etsy Finds so that the same 3 odd picks for Finds also shows up on the FPT and "Stoque", no "blog", no "irrelvant clutter" with a Feature Article about the same item/store/seller.
5. Etsy has thus answered the last 350 sellers' fora questions "how to you get to be a best seller on Etsy?" because Etsy just proved the point. Get on their favored list, and sit back to watch a promotional blitz you keep pinching yourself "And this is all FREE?".
6. 7 or 8 Etsy employees are glued to the fora asking a lot of questions about work THEY should be doing themselves, and sitting at their keyboards, READY to jump in and add 10 "supporting comments" to the comment that one of their office-mates just posted.
7. 3 or 4 Etsy employees are working FT to stock and sell items in the Etsy Gold Street Store.
8. 1/2 of an Etsy employee is thinking creatively about the next co- op advertisement in a publication they think is cool and targets more sellers to open more stores.
9. The Etsy Dartboard "Seller's We Love to Hate" broke into 150 pieces and 3 employees had to go out and buy a new one.
10. 2 employees are writing help wanted ads and trying to come up with decent Job Descriptions.
Saturday, June 14, 2008
From the Bitches Auxiliary: What DO they do?
Posted by The Kinky One at 12:22 PM
Tagged: admin, auxiliary, customer service, humor, incompetant, professionalism, stupid
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25 Comments:
Aaaannnd here's another poor, ignored seller floundering around trying to get Admin to reply regarding a non-delivery report they have already refunded. http://www.etsy.com/forums_thread.php?thread_id=5665596
This really is unacceptable.
too funny *giggles*
(and seems so true- glad I missed the circus couture)
That poor, ignored seller is going to have to wait a bit longer as it appears that the NYC based admins are all prancing about the Renegade Craft Fair this weekend.
I'm sure they are all proudly wearing identifying Etsy tshirts or hand hammered silver Etsy badges so that the lowly craft peons who can actually produce something that works and holds together will ohhh and ahhh and drool over their Etsy greatness.
How many Etsy admin does it take to answer, er, I mean ignore, a question?
5 to ignore the initial request by email
1 to comment in a thread to please email and not discuss it the forum.
1 to lock the thread after everyone continues discussing it.
1 to play guitar hero.
4 to eat the pies that were sent to Etsy.
2 to ignore the 2nd email and instead write an article on circus couture (as if there is such a thing)
1 to ignore the 2nd email and instead start a thread about what to send Rokali for his birthday.
And finally, 1 VIP Admin to start a thread about your top 3 suggestions for Etsy with no apparent goal in mind.
I got a sudden desire to actually check out the staff distribution of Etsy. Of the 59 staff members 21 are part of the engineering staff.
Twenty one members and we still have site issues. If they fill the slots that are open it will be approaching 30 people.
Here's another good one...
http://www.etsy.com/forums_thread.php?thread_id=5665418
Etsy can take action for stolen photos and copied text. Evey Ebay will take down a listing for copied photos and text.
Etsy shouldn't get into design copying claims since most are bogus, but they sure should act on stolen photos and exactly copied text.
They are so clueless.
i'm really really frustrated since reading the last post mentioned in the comments here. how on earth can etsy hold up it's reputation at ALL if people feel unprotected?
honestly, i'm starting to feel really odd about telling people they can buy my prints on etsy. it makes me feel unprofessional.
I'm another one who has had trouble with my shop being closed because of crossed wires in the non-delivery report process. Admin was actually extremely quick getting me reopened (on a Sunday, even), and extremely apologetic, but it was a giant pain in the ass--hundreds of listings had to be manually taken out of edit mode. By me.
It makes me almost literally smack the computer when someone with a handful of sales starts with the explanations that he obviously has no knowledge about--"likely they need confirmation from the customer, too, that they did get a refund before dropping the case."
I can almost guarantee that that is NOT the case, and that this seller jumped through the requisite hoops.
Gah!
Okay, sorry for all the personal Etsy stories, but one more...re: stolen images...
A whole section of my shop was lifted and posted as a new Dawanda shop a month or so ago...happily, it wasn't some nebulous "she's copying me!" issue--just all my listings under someone else's name.
Anyway, I contacted a Dawanda admin, and the new shop was closed within the hour. Within the hour! No arguments about copyright or weird semantic dickering...she just pulled the plug because the case was clear-cut.
I mention this because I honestly, truly cannot understand why Etsy can't move as swiftly and efficiently to protect its own members.
OK, not too similar a comparison but...
I am a member of paperbackswap.com.
That site is just about flawless. Anything I could think about wanting happens. Its like they are psychic. I don't think I've had to contact admin once since I've been trading there. Those guys are on the stick with things.
If anyone else here is a PBS swapper, you know what I am talking about.
Maybe those guys can get hired on at etsy!
They mishandle everything and it's always "wild mood swings" with them. Over-reaction upon over-reaction upon over-reaction instead of calmly dealing with situations.
The fact that they changed those lampwork bead listings is criminal given the situation.
The fact that they were closing shops on Friday night and the shop owners said they didn't get any communication is irresponsible.
Someone posted yesterday that she sent more than one email to more than one etsy email address and etsy wasn't receiving them. She figured out to deal with robwhite (who I think is great) and she was able to communicate via email with him. I can't help but wonder how many people have been shut down because etsy isn't receiving their response emails.
I wonder how many people have been convo muted who have no idea what to do about it who can't communiate with their customers.
I just wish someone would buy them out and run it properly. I had hoped the new COO would help, but things don't seem any better and some things are worse.
jen -- building an online shop from photos/descriptions of other sellers is not unheard of. a seller at a large online antiques mall filled her shop a few years back with items she did not have, but 'borrowed' all over the web from other sellers -- including replacementsDOTcom's store on Amazon. she had stolen the photos, copied the descriptions word-for-word, just adding her own shipping boiler plate and adding about 7% to the original price. (horrible margin!) the mall's reaction was: so what? big effin' deal! until one of the sellers threatened legal action. then this mall asked (!!!!) the seller to please remove items which were not hers. the seller who threatened legal action wrote the story up on several online seller discussion boards giving her shop's URL and the name of the mall. so she closed up for most of a year until the heat level dropped, then was reopened on the same mall. welcome home, honey! smaaack! ugh. it's not just handmade sellers, and it's not just etsy. but some venues are better at following their own damn rules.
good for dawanda, they did the right thing!
everytime I read about the pies I get hysterical
who are you people, I want to join
Where is Maria by the way? Still lost in the Southern Hemisphere?
if you think you can do such a better job why don't you start up your own shopping site?
Oh dear!
"Okay I looked up dog painting and I get wool and candle holders"
http://www.etsy.com/forums_thread.php?thread_id=5666294
Oy.........
keepinITreal, because we have time, energy, and money tied up in Etsy.
We also believe in what Etsy COULD be and the path it started on is an admirable one. Recent path...not so much.
We are Etsy's customers and demand to be treated with respect.We ARE taking our business elsewhere. But also have enough invested in Etsy to care what happens to it.
I am another seller waiting for these goof offs to hurry up and sell the company and let "professionals with a clue on how to run a business" take over.
I don't think we need another freakin color wheel or cutesy add on that "REAL" business's couldn't give a crap about. It's the hobbyists that make me want to hurl because they're the ones obsessed with the view counters (COME ON!), treasuries, how to get on the front page (For the 10 thousandth time), etc... things that a real business knows is SO NOT important.
Funny how these hobbyists will claim they're a real business because they sold 10 items yet when it comes time to get a business license and pay taxes they feign ignorance.
Anonymous keepinITreal said...
if you think you can do such a better job why don't you start up your own shopping site?
*********
There are many that do it better than Etsy. Seems like you're one of those crafters/hobbyists that act like Etsy really gives a damn about you. Well guess what...they don't.
"or cutesy add on that "REAL" business's couldn't give a crap about"
____________________
Oh come on, what about the cookies in chat? I mean, the rest of the site may fall down around you, but for God's sake mate, at least you can have a cookie in the chat room.
bunny pincher, the same thing that happened to that OP, happened to me a while ago. A buyer contacted etsy to tell them she didn't get her item. She didn't contact me so I didn't know until etsy told me.
I sent her a replacement the next day and emailed etsy back to tell them I sent it and gave them the DC number. She received it, she left me pos. FB, all was good.
A week letter, I get this etsy admin email, all going on about how I need to reply to their email or lose selling priviledges.
So I reply again and tell them what I told them in the first email.
The next day, another email, just like the one the day before.
So again I reply but I sent emails to support@ and admin@.
The next day, YEP, you guessed it, I get another email like the first.
So I finally went to the forums, made a thread about it begging for an admin to acknowledge my presence. Got told off by several forum police. BUT at least an admin saw and notified those admins who were supposed to take care of it.
Sorry for the hijack
I wonder how many people they have shut done because they:
1) can't keep track of the endless string of emails generated for a single incident
2) don't receive email communication from sellers as has been reported by more than one seller
3) don't assign specific cases to specific admin to keep things organized
4) can't keep the rules straight and each admin interprets the rules differently
5) are too busy writing fluff pieces for the blog/stork/pr exercise/travesty or making nearly unwatchable videos with bad lighting and worse sound quality
......
Feel free to add more to this list. I've reach my bitchiness quotient for today and may spontaneously ignite into a fireball of frustration if I give it any more thought.
lol justbitchy, yes please, stop before you incinerate :)
It is a scary situation when some artists' livelihoods hinge on the ineptitude of these people
you spelled incompetent wrong.
No, *we* didn't spell anything wrong. This was written by an anonymous person and e-mailed to us.
You, however, have bad grammar.
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