This thread is so astounding I'm struggling to type as my rage is at such immense levels that i can feel fire come out of my nose.
Since Sunday, I received the messages from my customers that they can't check out items at my shop. When they click, "commit to buy", it keeps showing error message.
I reported the problem several times to etsy and I know that the tech specialist is working on it. However, it's been 5 days and I'm just waiting for the solution.
I feel so frustrated because I haven't had any sale since Sunday but just received the messages from my customers about this issue.
I'm not blaming or complaining. I'm just so frustrated that there's nothing I can do but waiting. I'd appreciate the prompt solution.
So what is for SEVEN days now, this seller is UNABLE to make a sale. Not that she doesn't have buyers trying to buy, they just physically CAN'T even add it to a cart.
And what is Etsy's response?
HeyMichelle says: Hi prettypanda,For Fuckssake! She already goddamn said she contacted you several times! Do you actually read what people write or were you laughing at some youtube video?
I'm sorry for the frustration! Have you written to us here about this?
I hope we can get this resolved soon...
Then when a seller suggests that the seller salvage this horrid situation and just directly invoice the buyers directly...
lisajune says: If your buyer is running into technical difficulties completing a transaction, please ask them to contact us so that we have find out what is going on and help them complete their transaction. Michelle earlier shared our contact link on page 1.
Please do not complete the transaction wholey off of Etsy, this is fee avoidance. We're more than happy to work with you to find out the root of this problem.
And that, my fellow bitches, was TWO days ago - two MORE days of the buyer and seller unable to do business - and the crowd goes wild. Not even a cupcake insight. No one so far is even siding with Etsy, because it's just wrong. (she misspelled wholly btw)
Has Etsy lost it's fucking mind??????
You leave a seller unable to sell, and tell them to tell the BUYER to contact them while Etsy eventually figures it out? How? With fairy dust and a dream? Do they really expect an buyer to contact Etsy to get support knowing that it can take days to infinity to get anyone to even send a decidedly unhelpful fucking form letter? This is the biggest fucking crock of shit I have seen in a longtime out of Brooklyn. I have to believe Lisajune was laughing as she typed it it's so fucking preposterous, and I can't believe they actually believe they have a customer service ability/approach, let alone empathic bone in their ironic vegan asses.
The only thing that surprises me is that there are only 13 pages of outrage at this point - which is why I post this. Go my lovelies, go and dispatch the hell I know you can - Facebook it, tweet it, email it. In fact people are openly recommending Artfire and no one has swooped in to bad talk them... it's as if even cupcakes want this thread to dissappear.
Don't let it. Make this fucking thread burn. Pass the word Etsy doesn't give a fucking shit about anyone, and this is just one more piece of proof.
EDIT: Thread closed on page 23, but it looks like the rush of readers from here in a short period of time might have actually gotten someone working on a weekend.
loosewire says: Hi guys!
We've figured out the glitch and PrettyPanda is back in business.
Thanks for your kindness and patience while we worked this out.
We'll continue to communicate privately with the OP regarding this.
As a reminder, please remember to be respectful to ALL members of the community when posting here in the Forums. For a full list of our policies regarding posting in the Forums, visit our Do’s and Don’ts here:
She is now getting sales. They are rolling in quite fast now, imagine how much money she lost with an nonfunctional shopping cart for a week.