If you are just getting the latest "Etsy News" in your inboxes gushing about a long list of Etsy-generated changes to the site that are so old and insignificant, the sellers must be wondering where the hell Etsy’s been for the first 6 months of 2009. Out of town (again) on a PR junket? Etsy is out of town so much these days that it’s weekend light duty at Gold Street 24/7!
We’d like to point a finger at the meager, brief, and trite gobbledegook:
"Help improving customer support is top of mind for us at Etsy. We will be updating our internal systems and processes in the coming months to provide better support to our members. This includes updating our Help pages to make it easier for members to find information more quickly."What did you say? Top of mind? Huh? Does sentence #1 read a lot like sentence #2? Did we just develop a bad case of double vision? Sudden lack of comprehension?
IF you mean Customer Service, as in PROVIDING CONCRETE AND COMPREHENSIVE CUSTOMER SUPPORT for sellers on Etsy, sellers have been thinking (for 4 whole years) that this means:
1. Email support 24/7 with an online Request for Help function with a finite turnaround of 24-48 hours.
2. 1-800 Customer Support during regular business hours.
You know, like every other huge online retail site provides - a formal Customer Service Department that acts like customer service! You know, that little button at the bottom of the front page that says "Contact Customer Service"...like that.
Who the hell are you kidding, Etsy You’ve been ignoring the need for Customer Service for your sellers for years - you throw out a wishy-washy 3 sentences that are as vague and noncommittal as your fixation on the non-colors BEIGE and WHITE - and we’re supposed to pat you on the back?
What did you say? Right, another bunch of nothing.
You finally hire a customer service director and this is all we get.