I personally found it extremely shocking to not only get two emails in a week, but we got three! Or was it four??? I feel faint. When we got this from Auxiliary bitch and couldn't stop pounding the table shouting "Encore! Encore!"
Dear Etsy, thank you so much for your helpful email, with links to the Storque that I cannot access.
Thank you so much for explaining that there is nothing you can do about this.
However, maybe I can help - you see the lovely people who host my website - yes, my personal website that works directly through Paypal and where people can find exactly what they want - recently moved servers. Their business was growing too and they wanted the best for their customers.
Shall I tell you what they did?
One month before hand they emailed me to tell me what was going to happen, why and when. Then they sent a reminder 3 days before. Then they moved all the data to a new server centre and when they had finished *24 hours ahead of schedule* (yes, they gave me a timeline for this) they emailed me again to tell me that it was all successful.
And do you know what? It was. Minimal downtime, 100% accurate data transfer and what's more they promise a refund for every hour beyond the transfer period in which any of my 3 sites weren't accessible.
They are, in case you are interested, a very young company but one that has great customer service, never greets problems from customers as if they are the customers own fault when they aren't and in short - know precisely what they are doing and how to run a business site.
Would you like their phone number?