Sunday, June 1, 2008

Logs and BS - a coincidental mix?

Supposedly, Etsy has logs to know what we’ve deleted, but they can’t retain our views, shop policies, images, featured items, or bring back lost listings. Sellers who have gone to the forums for help or as a last resort have found that there’s usually no solution to their problems. Just see how helpful tech support was in these forum threads.

“That's what it looks like happened, according to the database logs.” -RD

Disappearing favorites – mostly due to sleep-Etsying

My photos have disappeared – must be a cache issue.

Disappearing photos - Redux

Featured item bug – Don’t worry about not being able to easily arrange them, it doesn’t stick anyway!

13 items disappeared – It takes a seller screaming in the forum to get any attention? Tell me it isn’t so?!

My featured item disappeared – disappearing items? Never! We pay for listings, why would Etsy not have them secure?

And the most recent in a long line of shop policy threads - a reminder to save them elsewhere and check them often...or just don't fill them out!

Nice job with technical priorities, Etsy! It's as good as your customer service! At least you get an A...err B...for consistency.

*Note: This was written under the assumption that there really are logs they can view to see what was deleted when and by whom rather than assuming that RD is full of it. I prefer to give them a little credit, but maybe I'm just gullible that way. Besides, it's more of a snafu if they have a database and nothing they can use it for but to gawk at our every move.


Anonymous said...

Features, photos, favorites, the SERVER...yes. They all seem to disappear.

How about billing data? Wouldn't it be nice if that could be restored to zero, like our views.

Oh, billing, your frowny face makes me sad.

~B.Z. said...

Disappearing items, yeah, that's not a bug, it was built like that so Etsy gets more listing fees ! :D

Reminiscent of the renewal glitch that didn't give you your full time on your renewed item ....

Slick huh ?! ;>)

The Righteous One said...

One seller who contacted me still hasn't had any resolution beyond being told (paraphrased) "you deleted them, there's nothing we can do...but if it happens again let us know!"

Oh yes, we sooooo want an in-house payment system from these people.

The Angsty One said...

I know a lot of people that are programmers and IT professionals. They understand that there are people out there that aren't computer savvy and work with them when they have an issue. 9 times out of 10 it is user error, but that's for things like the printer not working or not being able to use a program.

When things keep happening on ONE website over and over to MULTIPLE people, it's not user error. I don't understand why RD and the rest of the team can't seem to fathom that. Etsy is NOT the end all, be all of programming genius.