Friday in the EtsyLabs Lounge Robwhite held his normal "office hours". It just so happened to occur smack dab at the peak of the 'Etsy editing transaction pages scandal'.
Everyone wanted answers, and they wanted them yesterday. Rob had not much to say. Luckily Rob is well liked by all, it could have been much much worse. If Rokali had been there it would have swiftly spiraled into a clusterfuck.
Many of the lampworkers who were part of the site that broke this scandal were there to demand answers in very polite ways, and yet Robwhite was in there alone. ALONE in the face of a major public relations blunder so huge it's been on at least a dozen websites. So big it's taken over most of the forums in various ways and has resulted in scenting the Etsy air with general surly revolty yumminess. (Have you noticed how deliciously bitchy the forums are the last few days?)
There were no other Etsy staff in with Robwhite to face down the growling, seething crowd. They sacrificed him as if tossing a lamb into the shark tank. They left him hanging in the wind while they made dry ice mustaches, and still Rob was friendly and trying his best to keep up and try to at least deal with everyone. His one hour turning to over three and forgoing food and drink to try to answer things the best he could in the typically Etsy non-committal way. That's not his fault. He did what he could.
His hands were tied, because let's face it, Etsy doesn't KNOW what it did that was so wrong, and they don't get why the whole scandal was so scandalous. They don't get why anyone was even upset so they have no answers to give on what they will do to prevent it from happening again.
We felt sorry for Robwhite being abandoned by his coworkers and slugging it through all the same like the trooper he is. So much so we decided our he'd be the first, and likely the only Etsy Admin, to receive....
As is his right as a member of the order, he may style himself as a "Knight of the Bitch" and may bear any of these avatars we have prepared to represent his status:
Congrats Robwhite! We really honestly do appreciate all you do, or try to do. We know they are idiots.
We plan on issuing more EB Awards For Valor in the coming weeks to those in the forums committing acts of sense and surliness. So get out there and ask questions they don't want to answer, smack down the smackdownable, and most importantly... get bitchy about Etsy!