Hey Etsy

Remember when all sellers pretty damn unanimously cried out NOOOOO to you guys when bandied the idea of an In-House Payment System?

Yeah, we didn't think you did since you're now looking to hire a programmer to do that very thing.

To quote many from that long ago thread "DO NOT WANT!"

Etsy from a Buyers Perspective...

The original post says it all, really...

Maxornot says:

I have had no problem ordering from any site previously, but in this
case, I was checking out, I'd already entered in the Shipping Address
-- not my address -- and the Ship-To was given as my address.

I could not 'Change' it, though it should have pulled the address I
entered. because it was an International address. I was ordering an
item from a seller in Australia, TO an Australian address.

Even with all this, I immediately received an order confirmation from
Etsy, even though I had not fully checked out.

The email response I have received from Etsy, clearly indicates that
the support person is not reading one word of my notes, but keeps
posing other questions, then, saying she can't recreate the problem. I
have asked that the transaction, and all my information be deleted,
after spending an hour and a half on this.

To make matters worse. When I looked at my ordering history, the order
is there, as entered, with the correct ship-to address, yet through
the cart, and at the last stage, as I stated, it did not show that
address.

I used to work for an online business -- never had this sort of
difficulty. Why would you want to sell if buyers can't buy?

The best part was yet to come in the following trainwreck of a thread. http://www.etsy.com/forums_thread.php?thread_id=5637833

If I were Maxornot, there would be a list of people I would never buy from after some of the things people said in the thread. I completely understand why he/she isn't going to buy from Etsy until they figure their stuff out. Though, I do not agree with Etsy having their own IHPS. (Does anyone else read that as IHOP when they're tired?)

The lack of, well, just the lack

I am extremely stunned even still that Etsy does not have a formal contact system for the various departments. Instead they merely rely on hard to find emails that you have to ask in the forums to get, or find them but blindly stumbling around the site.

Why is hell is there no service ticketing system? Why is there no web form for contacting admin on a myriad of issues... why? Because hey don't want you to contact them they somehow want you to flail in the forums and let other users help you, it cuts into their time trying to find a better soy latte in Brooklyn. If they had a system they'd have to form a customer service department and have honest to go work and daily responsibilities that require follow up and thoroughness. Actual work takes up too much room on your desk when you are making fake mustaches in the office.

Best of all is now they want to handle our money. Can you imagine what they will use as a contact system with serious amounts of money involved if they do the In house payment system that they are talking about? Will they even feel the need to start phone support lines, because damn it when money is involved you want answers now - not when they get done checking myspace, and facebook, the forums, playing video games, making two videos and writing a Storque article. How long will you have to wait to ever get an answer regarding a messed up transaction or funds that won't transfer? Weeks? Months? In most cases currently you don't hear anything back at all. Will you physically have to drive to Brooklyn and beat on the door?

Oh yes, we're waiting for the in house payment system... waiting for it so we know when to leave.