tag:blogger.com,1999:blog-286747608538901945.post4584805787866964257..comments2023-05-31T07:37:38.948-04:00Comments on Etsy Bitch: A Followup: That Letter We Sent to Rob...The Cranky Onehttp://www.blogger.com/profile/08492132798002763761noreply@blogger.comBlogger33125tag:blogger.com,1999:blog-286747608538901945.post-57304657290998133422010-02-19T19:11:12.743-05:002010-02-19T19:11:12.743-05:00And after all this, last night that same featured ...And after all this, last night that same featured seller who can't keep up with her orders and has all that negative feedback was back on the FP again!!! <br /><br />This time it was under her new shop name, but even so...<br /><br />Does anyone in Etsy admin have even half a brain?RRobinnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-53168156137602244882010-02-15T16:34:17.642-05:002010-02-15T16:34:17.642-05:00Quoting Jamy Hillis:
"Candysparks, you should...Quoting Jamy Hillis:<br />"Candysparks, you should have left her a negative feedback...."<br /><br />** <br /><br />Sadly, I must disagree.<br /><br />Allow me to explain:<br /><br />The feedback system is seriously flawed in that the victim who leaves honest negative feedback can be further victimized by a bad buyer or seller who leaves retaliatory feedback. And there is no objective recourse for having it removed. <br /><br />To ask people to leave negative feedback, however well-deserved, under the current system is to ask them to put their own reputations seriously at risk.<br /><br />I am not sure how to fix the feedback system on Etsy, but I can recognize a broken or dysfunctional system when I see one.RRobinnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-58186008148831830902010-02-13T06:28:29.337-05:002010-02-13T06:28:29.337-05:00That's why I stick to people I have known for ...That's why I stick to people I have known for years on Etsy. The new shops don't have a clue. Few of them bother to read the TOUs that they agree to and are not yet professional or experienced enough to know what they are doing.<br /><br />It's business, no matter if you make money or not or work much or not. When you offer an item to a customer, you are in business and better conduct yourself that way or your reputation will kill you-- as it should.OldEnoughnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-68449513545784856842010-02-13T05:16:58.260-05:002010-02-13T05:16:58.260-05:00Candysparks, you should have left her a negative f...Candysparks, you should have left her a negative feedback.<br /><br />I finally found the seller who I think everyone has been talking about and was dismayed to read how many people, who had ordered their products, did not get their items in time for Christmas as promised. Not cool.<br /><br />Worse still was the number of neutral and positive feedbacks from people who had gotten their items too late to give as gifts and dealt with really crappy or completely absent communication from these people. These should ALL have been negative feedbacks, not positives or neutrals.<br /><br />Sadly, fear of vindictive responses for honest feedback is a huge issue at Etsy. It would not be that way if Etsy's customer service was more in line with what it should be. Nobody should have to fear reprisals for giving an honest rating of their experience.<br /><br />I think that until Etsy does something about abusive feedback, to at least control it with some degree of efficiency, they should temporarily disable it.Jamyhttps://www.blogger.com/profile/11953761330893456324noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-25524120634768913732010-02-12T20:24:10.909-05:002010-02-12T20:24:10.909-05:00i currently had a run in with a bad esty seller......i currently had a run in with a bad esty seller... and gave her a neutral feedback because the package was a month or so late and the items were tiny and not worth the price i paid for them... she threatened me to change my neutral feedback to positive... her threat was that she was going to leave a negative feedback on mine... and then i told her that as a seller you should have emailed me that the package was going to arrive late... and what was the negative really about? i mean she couldn't say i never paid... she also ticked off one of my other friends with not sending the package after a month and when she asked for a refund of her money the seller shipped off her items... now she is sending it back to the seller and going through pay pal and etsy to get her money back... because thats all she wanted in the first place... blah... etsy... blahCandy Sparkshttp://www.candysparksrocks.etsy.comnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-24278857807367683842010-02-12T18:07:54.961-05:002010-02-12T18:07:54.961-05:00here is a genius idea I'll offer up to sellers...here is a genius idea I'll offer up to sellers for free: How about you NOT list stuff if you don't have it in stock? Seems like an easy solution. Make the stuff first, list it and sell it, then no one is left in the cold and you don't forget that someone ordered something.Comfortable Shoes Studiohttps://www.blogger.com/profile/16626652296408040642noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-56991226394977071172010-02-12T17:13:54.803-05:002010-02-12T17:13:54.803-05:00They just don't give a shit because nobody is ...They just don't give a shit because nobody is there to tell them to.<br /><br />Bad management = bad employee behavior = lower standardsBummednoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-58712732395264325422010-02-11T23:31:31.732-05:002010-02-11T23:31:31.732-05:00Is it Etsy ADHD?
Because follow-through and atten...Is it Etsy ADHD?<br /><br />Because follow-through and attention is definitely suffering.foxazhttps://www.blogger.com/profile/00652790979739277057noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-67071552744390444312010-02-11T21:29:29.808-05:002010-02-11T21:29:29.808-05:00Oh "I need an admin job" is so right! L...Oh "I need an admin job" is so right! Lame ass applies to a whole lotta sections on Etsy these days. Clearly, they either aren't paying attention, they don't care, they're bored out of their skulls, or they haven't learned a damn thing in 5 years. <br /><br />The complete lack of any quality control from soup to nuts shows all over the site. It looks like no one's home.The Funny Onehttps://www.blogger.com/profile/03545537988530733607noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-13407090147102108622010-02-11T21:20:05.007-05:002010-02-11T21:20:05.007-05:00These are the same admins that everyone falls all ...These are the same admins that everyone falls all over themselves to thank when they pop into a thread? Uh, yeah.<br /><br />According to admin emilybidwell we can EXPECT to see the same people on the front page treasury every day because etsy has a secret internal policy that contradicts their public policy of promoting whole or partial lists to the front page. They can't follow their own rules... so how do we expect them to follow their own rules or use basic logic? They get thanked for acting like morons. How could they possibly know better?<br /><br />Etsy staff seems to need to take a course in retail 101. They don't seem to realize that they work in retail, and that they don't actually deserve to be thanked for jack shit. Let alone going onto the forums and giving non-answers.<br /><br />I can't believe the emilybidwell said it would be "overwhelming" to the suggestion that every etsy user should be able to make a treasury when they would like. Why? Because then how would their staff find the "tastemakers"?<br /><br />Holy shit, how utterly shameless.<br /><br />It's not a surprise that to get anything done that ought to be standard practice in retail you need 4 reach arounds. It's also completely unprofessional.Julienoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-71951247393900557162010-02-11T18:50:46.384-05:002010-02-11T18:50:46.384-05:00I can tell you from experience that they notify yo...I can tell you from experience that they notify you several days or a week ahead, give you time to get your shop 'in order', and have you fill out their interview form.<br /><br />The FS in question, and Etsy in particular, should have caught the 'custom' deal, out of due diligence and concern for OUR customers.Morgannoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-87718908846753008862010-02-11T17:39:19.517-05:002010-02-11T17:39:19.517-05:00Speaking of felted acorns, here is a free pattern ...Speaking of felted acorns, here is a free pattern for them from Lion Brand yarns:<br /><br />http://cache.lionbrand.com/cgi-bin/patternFinder.fcgi?search=Search&store=%2Fstores%2Feyarn&resultPageTemplate=ResultPage.html&resultItemTemplate=ResultItem.txt&noResultPageTemplate=NoResultPage.html&case=no&primaryServer=http%3A%2F%2Fwww.lionbrand.com&minPrice=0&noBoolean=1&searchText=acorn+accents&Go.x=0&Go.y=0&sT=1<br /><br />OR<br /><br />http://tinyurl.com/ygnmj53RRobinnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-90771697633223121402010-02-11T17:31:46.707-05:002010-02-11T17:31:46.707-05:00"How difficult is that? You make up a list, y..."How difficult is that? You make up a list, you do the due diligence, and you interview the seller about inventory and order fulfillment."<br /><br />It's not difficult.<br /><br />The problem is, if admin were to do that, they would have less time to tweet and write lame ass blog posts and generally fuck off at work.I need an admin jobnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-41354472053248003402010-02-11T16:39:25.870-05:002010-02-11T16:39:25.870-05:00According to HeyMichele's responses in the cur...According to HeyMichele's responses in the current thread on limiting FS to 8 hours per appearance, it seems that Etsy doesn't "get it" at all. <br /><br />If Etsy staff are picking the FS, it's THEIR responsibility to vet the seller for tags, negative feedback, and to get off their asses and check to see if the seller can meet the demand for increased orders.<br /><br />Then Etsy needs to interview the seller and have a list of requirements that seller must meet to be the FS.<br /><br />How difficult is that? You make up a list, you do the due diligence, and you interview the seller about inventory and order fulfillment.<br /><br />Every retailer does that. Especially when they feature a product in a special section be it in the front of a store or the front of an online site.<br /><br />It's lazy and sloppy to NOT pay attention to your own promotions because it negatively affects the entire site.<br /><br />And it puts sellers at risk when they can't provide the products that are featured in a very prominent front page promotion.<br /><br />It's generally not the FS's fault, it's the sloppy and unprofessional way that Etsy staff fail to do what they're supposed to do.The Funny Onehttps://www.blogger.com/profile/03545537988530733607noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-33283703055077567072010-02-11T15:25:26.419-05:002010-02-11T15:25:26.419-05:00@Will wait and see...no problem, I read my first c...@Will wait and see...no problem, I read my first comment and I can see how could have been misunderstood.<br /><br />And I agree with the other comments, it's a shame that the seller is been allowed to open another shop and I'm sure it's not the only case...but thanks to EB to straight things up for this one buyer, hopefully Rob Kalin will read this and think about it??? I can always hope!Anonymoushttps://www.blogger.com/profile/08116764162247671967noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-64762080079619206492010-02-11T10:27:41.915-05:002010-02-11T10:27:41.915-05:00Thanks morgan for getting it.
Ys, the bigger issu...Thanks morgan for getting it.<br /><br />Ys, the bigger issue is that buyers with NO recourse are being abandoned without merchandise.<br /><br />And admin favorite featured sellers that are breaking the rules by basically stealing buyer's money are being left open even AFTER multiple feedbacks should have shut them down long ago. <br /><br />WHY wasn't this shp shut down? Why did it take US to get one problem fixed? What about these other buyers that are STILL leaving negative feedback for orders undelivered?<br /><br />What do you have to do to get your store shutdown on Etsy if they feature and like you?The Cranky Onehttps://www.blogger.com/profile/08492132798002763761noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-6259043271402595432010-02-11T09:05:50.007-05:002010-02-11T09:05:50.007-05:00EB performs a great service by using a specific si...EB performs a great service by using a specific situation to encapsulate the problems on Etsy with customer support (for us) and due diligence when it comes to vetting anything or anyone they feature.<br /><br />Those who complain about EB: people like this who stick their necks out and devote a large portion of their time to help other people need to be commended. I am not referring to that particular seller, but the larger issues at stake and what this particular situation reveals.Morgannoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-34996711826888338142010-02-10T23:30:00.270-05:002010-02-10T23:30:00.270-05:00Crocheted Little Things...Thanks for clarifying yo...Crocheted Little Things...Thanks for clarifying your statement. Now I understand perfectly what you were trying to say.<br /><br />Sorry if I sounded feisty...didn't mean to be.Will Wait and Seenoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-90089692849012973152010-02-10T17:57:06.666-05:002010-02-10T17:57:06.666-05:00@Will wait and see
sorry english is not my first l...@Will wait and see<br />sorry english is not my first language.<br />I was just trying to say that I wish they'd pay more attention to who they're featuring like a featured seller AND other parts of the site<br /><br />Hope this is more clear ;)Anonymoushttps://www.blogger.com/profile/08116764162247671967noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-11044272865187466932010-02-10T15:47:14.668-05:002010-02-10T15:47:14.668-05:00You know what? You won't "fall behind&qu...You know what? You won't "fall behind" if you only list items that you actually have available and ready for sale.<br /><br />I know that if I got that kind of enormous response, my shop might sell out until it was empty, but at least everyone would get their items within 4 days (per Etsy's TOU) because it's already made and ready to go (except for my custom order charm bracelets and I sure as hell wouldn't keep relisting that if I was up to my eyeballs in orders).<br /><br />This isn't rocket science you know.<br /><br />Sheesh.Jamyhttps://www.blogger.com/profile/11953761330893456324noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-11369993144597400872010-02-10T15:15:27.392-05:002010-02-10T15:15:27.392-05:00They should not, under any circumstances, be makin...They should not, under any circumstances, be making people featured sellers if they make made to order items. This is utterly utterly ridiculous. There are thousands and thousands of sellers to choose from who will fulfill their obligations honorably.sigh...noreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-71781014874232928392010-02-10T13:44:10.336-05:002010-02-10T13:44:10.336-05:00So what? I mean it, so damn what? It doesn't...So what? I mean it, so damn what? It doesn't change a damn thing and only serves to make me even more convinced that it's the squeaky wheel that gets the grease.<br /><br />I'm glad this gal got her money back, but what about all the others involved with this seller? what about the other hundreds (thousands?) of people this has happened to with sellers that haven't been featured?<br /><br />Well, since dealing directly with the CEO seems to get things taken care of, maybe we just ought to bypass the 'customer service' department and contact him directly. It seems to work.<br /><br />And as for this seller creating a new shop so she can start with a clean slate (no bad feedback), this is nothing new. As a matter of fact, I just ran across an old seller who did the exact same thing. Out of the blue I wondered whatever happened to her, so I searched for her shop on Etsy. Found it, empty but the 90 some odd negative feedback were in full view, and in the announcement there was a link to her blog.<br /><br />Went to her blog, saw a 'buy' link and clicked on it, and lo and behold, it led to another Etsy shop! Completely different name, neither account is linked to each other but she has the perfect setup. Anyone who knew her by her old name and could look past her neg. feedback can find her again through her link to her blog. Anyone finding her on Etsy won't know of her connection to the old account (thus her poor customer service reflected in the neg feedback). Hot setup and Etsy looks the other way.<br /><br />No kudos to Etsy from me. Chipping off the tip of the iceberg doesn't really do anything for the ship heading straight for it.The Stinky Onenoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-61766865521977060502010-02-10T11:29:50.051-05:002010-02-10T11:29:50.051-05:00The doubling of the support staff was initiated by...The doubling of the support staff was initiated by Maria, not Rob. Read back.<br /><br />Gee, I'm so impressed that customer support was willing to call the letter writer. But, what about the folks that come to the forum and write to support on a daily basis?<br /><br />Who helps the person who doesn't have connections.<br /><br />What this incident really shows is that Rob has no follow through. If he did, the seller's shop would be closed. And the same people would not be on the front page 5 times a day.comeonnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-85488569465207849832010-02-10T11:12:30.537-05:002010-02-10T11:12:30.537-05:00Glad to here the buyer got her money back but the ...Glad to here the buyer got her money back but the real question is why did she need to contact the CEO to get this done? Shouldn't this be taken care of immediately? I know when I had the same issue, it took over 3 emails to even get more than a bot response.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-286747608538901945.post-78669155533518685302010-02-10T10:24:35.220-05:002010-02-10T10:24:35.220-05:00Good heavens. I'm glad that the buyer got her...Good heavens. I'm glad that the buyer got her $$ back and I'm appalled to hear that this seller who didn't even bother to contact her customers has now has opened another shop without fulfilling prior orders. <br /><br />I understand about becoming overwhelmed - I sometimes fall behind in fulfilling my supply orders. Sometimes my inventory count is off, sometimes my kids get sick, sometimes I get sick, sometimes I just plain screw up but I ALWAYS let my customers know what is going on and if they have to wait more than a few extra days, I do my best to make it up to them. <br /><br />Sellers who don't fulfill orders from customers responsibly need some "encouragement" from Etsy. Slamming the doors on a shop might be a bit harsh for some situations but I can imagine a whole universe of possibilities - like no new listings or re-listing of old items (and certainly no opening a new shop) until all reasonable complaints are dealt with to the customers' satisfaction. In fact, that sort of strategy might give sellers more incentive to fix those problems than just shutting them down does. Obviously a closed shop is something an overwhelmed seller would just want to walk away from.Lostnoreply@blogger.com